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Report: #1516606

Complaint Review: ADT (Home Security) - Boca Raton FL

  • Submitted:
  • Updated:
  • Reported By: Jerry — New Market United States
  • Author Confirmed What's this?
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  • ADT (Home Security) 1501 W Yamato Rd Boca Raton Boca Raton, FL United States

ADT (Home Security) ADT provides and monitors the alarm system for my home Boca Raton FL

*UPDATE Employee: ADT

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My credit card was comprimised.  The bank closed the account and issued a new card but for a bit over a week I was without a credit card.   ADT tried to charge my account during that time and could not.  

I was sent an e-mail regarding the issue.  When I tried to respond to explain that my card was comprimised and that I would, upon receipt of the new card, set up the payment my e-mail was rejected.  I received an e-mail stating that my e-mail (which was in response to the e-mail from ADT) went to an unmonitored mail box.   

So I sent them a letter and never received a response to the letter, but continued to get notices that I owed money.

When eventually we spoke, they offered to extend my contract at the current rate, but did not explain the terms.  After reaching the agreement I received an e-mail with terms that were never discussed and were not agreeable to me.  When I tried to respond to that e-mail once again I could not.

If you wish to be able to communicate with the company that monitors your alarm system--I strongly suggest that you chosose a company other than ADT.

This report was posted on Ripoff Report on 03/05/2022 12:35 PM and is a permanent record located here: https://www.ripoffreport.com/report/adt-home-security/boca-raton-fl-provides-alarm-1516606. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

ADT

AUTHOR: Mazen - (United States)

POSTED: Monday, March 07, 2022

Hello- We're sorry for the trouble. May we ask that you email AlwaysThere@adt.com with your phone number and the address associated with your system, along with a detailed issue description, so that we can further review and assist? We'll be sure to promptly follow-up.

Thank you,

- Mazen

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