ADT Home Security System Dallas Texas

On Thursday Dec 14, 2017 I received a call from an ADT represenative name Cheryl attempting to sell me an alarm system for my new home. I told her that the house is newyly built and the alarm is free with Crimpco for the first 2 years. I also stated that I was still paying ADT for the alarm at my old home which I am now renting.

ADT would not let me out of the $69.00 monthly contract even though I was moving. I said I cancelled the service and I'm waiting on my final bill as I no longer live in the home. The nice lady sent me a text stating that my final bill is $416.35. Ok, and as promised I forwarded her contact info to my renter incase she wants to get ADT.

Yesterday, I get a final notice from ADT (I guess Cheryl told them I was waiting as I moved in Septermber). The statement dated December 06 verified Cheryl's $416.35. I then open a second letter from ADT dated Dec 07 which states I owe $478.88. I call the office and they tell me to disregard the 416.35 and they will be charging my card 478.88.

I told her that I'm not paying the higher cost and she treaten to take me to collections and ruin my credit. I ask to speak to a manger and she contued to talk over me and threaten me. After the 4th time of me asking for a manager she placed me on hold. I then called back and got a very nice lady who said she would call a manager. Michael (ID 118578) informed me that I was required to pay the higher amount even though my initial statement and an ADT representative told me otherwise.

Its amazing how ADT sales reps ask, "are you a Veteran?" Then go on as if they appreciate your serivce. Which I never require or expect. But after they have you under contract this is how they treat you. Veterans and all be aware of dealing with this company.