Report: #1446721

Complaint Review: ADT - New Hope Pennsylvania

  • Submitted:
  • Updated:
  • Reported By: Reggie — West Chester United States
  • ADT

    New Hope, Pennsylvania
    United States

ADT Home Security New Hope Pennsylvania

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Beware of this company!! Their business practices are very deceptive.  They told me multiple lies in order to get me to purchase the system.  

The first lie was when they asked me for my credit card on over the phone. They asked for a credit card and said they were only going to put a hold on the card when in fact they charged the card for $104.  Then they told me I would get it back after the appointment with a sales rep.  We were later informed we would only get the money back if we purchased the system.  We did in fact purchase the system.  When I aksed why the money wasn't refunded I was told I was not approved to recive the $104 charge back.  I was then told they would try to make an excpetion with a manager and I could fill out a rebate form and wait 8 weeks to receive the money back but there are no guarantees I would get it back.  This is theft. Plain and simple.  

I was also told the system would be covered under warranty for as long as I have the system.  I am now being told the system will be covered for 3 years.  

Another misrepresentation was that I would have access to the pulse phone app for as long as I had the system.  That was also not the case.  Once the original 3 year contract is up you will no longer have access to the pulse app if you stop paying $53 per month.  I can understand the fact that the mobile app only works if you are paying for it but when I asked the question I was lied to and told it would continue to work.  I aksed the question 5 times because it didn't sound right and was lied to 5 times.  

I would run away from this company and never look back.  

This report was posted on Ripoff Report on 06/09/2018 08:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/adt/new-hope-pennsylvania/adt-home-security-new-hope-pennsylvania-1446721. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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