Report: #1472563

Complaint Review: ADT - menifee California

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Ripoff Report is Xcentric Ventures

Submitted: Wed, January 30, 2019
Updated: Thu, January 31, 2019
Reported By: mad customer — canyon lake California United States

Author Confirmed

Why?

ADT menifee, California United States

Phone:
Web: 27500 keller road
Category: Security Services

ADT Took Money menifee California

*UPDATE Employee: Mad Customer

*REBUTTAL Owner of company: refund

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I transfered services to another location- after years of being with them they took 470.00 dollars from my account for a early termination, but i did not cancel my services just transfered. it has taken FOREVER to get the money refunded to me. DO NOT put yourself on auto bill or this will happen to you with this company. customer service is very rude and acts like this is something i have done! beware

This report was posted on Ripoff Report on 01/30/2019 07:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/adt/menifee-california/adt-took-money-menifee-california-1472563. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

0Author

1Consumer

1Employee/Owner

#2 UPDATE Employee

Mad Customer

AUTHOR: Andrew - (United States)

SUBMITTED: Thursday, January 31, 2019

POSTED: Thursday, January 31, 2019

ADT would like to apologize for any billing concerns that you have encountered. Please email ADT at AlwaysThere@ADT.com and we'll be happy to assist with this concern. Thank you. -Gabe

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#1 REBUTTAL Owner of company

refund

AUTHOR: ADT - (United States)

SUBMITTED: Thursday, January 31, 2019

POSTED: Thursday, January 31, 2019

Hello- We are sorry to hear about the experience that you have had. We would be happy to assist you with looking into this concern. Can you please send your previous address to alwaysthere@adt.com so that we can review the account? Thank you! -Jackie

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