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Ripoff Report | AES Review - Jacksonville, Florida - Aes national parts
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Report: #1161523

Complaint Review: AES - Jacksonville Florida

  • Submitted:
  • Updated:
  • Reported By: Vancito2002 — Mobile Alabama
  • Author Not Confirmed What's this?
  • Why?
  • AES 11554 Davis Creek Court Jacksonville, Florida USA

AES National Parts Wholesalers LLC AES modules rebuilt modules Jacksonville Florida AES MODULES ECM Module ECM Repair BCM Repair ECU Repair Jacksonville Florida

*Author of original report: refund back

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I sent a Power Control Module unit (PCM) for a 2002 Chrysler Town and Country Mini Van, to be repaired on June 6th, 2014. After weeks of waiting and the unit sent back and forth, we finally got it back with the same damage caused by them. AES tried to say the US Postal Service damaged the unit, But if that were the case  the chipped off parts would be in the box it was shipped in. It was not. Then AES said they tested it and it worked fine. But again the chipped off parts that were missing will get moisture inside the module causing more problems. Logically AES needs to replace the damaged unit. The Chrysler dealership would not install the damaged PCM. AES would not refund my money. I'm stuck with a damaged module. Now what?  

The experience with these people were the worst ever. Instead of correcting their mistake they tried to convience me that it was fine and the module had a life time warranty. Again, if that was the case, Why didn't they Fix it right the first time or replace the unit to begin with. AES also tried to convience us into buying one of their units, of course at an extra price. RIP OFF! Stay away from AES! Do not believe what you see on their web site, or hear on the phone. Our case is pending, and we might have to reported AES to the Florida consumer services  agency. 

Thanks AES you have ruined our kids summer  vacation have no vehicle until we get it done right, too bad.                                        

 

This report was posted on Ripoff Report on 07/12/2014 10:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/aes/jacksonville-florida-32256/aes-national-parts-wholesalers-llc-aes-modules-rebuilt-modules-jacksonville-florida-aes-1161523. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

refund back

AUTHOR: Vancito2002 - ()

POSTED: Thursday, July 24, 2014

This was an epic fail, horrible customer experience that wish to no one, after a long wait we finally contacted these rude people to inform them that our certified techinitian will NOT install the  PCM in question. therefore we wanted a refund of our hard earned $$. of course this was not easy, now we have no vehicle untill we get a NEW Power Control Unit (PCM). lesson learned do deep research of any bussines on the web before engaging in any transaction of this nature, all we wanted was TO FIX OUR ORIGINAL, of course it never happened, now we are stuck with a damaged unit.

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