Airsplat no support for faulty equipment. try to wear you down, 3 months and still wont replace a faulty gun that was reported within 3days of delivery Arcadia California

I'm sorry to hear that you are still having problems with your gun.

90% of the calls and emails we receive are product defect related, but in actuality only 10% truly defective or problematic. A great majority of it is simple usage issues. We undersrand your frustration and do our best to handle them. However, issuing replacements for situations such as this doens't resolve any problems. If it's a usage issue and a replacment is sent out, the same problems will still be evident, as has happened. In most cases, users or customers at that point are even more frustrated, becuase now they've waited a week for a replacment to be shipped out to them only to discover that they're still having problems with the gun. Which most customers then out of frustation wish to return both.

This is especially frustrating for both parties. On some rare occaions we are able to manage to calm the customer down and have him try toubleshooting with us, it is then that we can resolve the issue with both rifles and we realize that there was nothing wrong with the merchandise and it was in fact user error.

Of course, it's little comfort them and still our fault for not having taugh them how to use the gun. They've now waited 2 weeks and we've wasted shipping the gun to them in the original order, back to us and another replacment out. In most cases the shipping alone cost more than the gun itself.

We offered a replacement or an exchange for the item you were having problems with and issued an RMA #. Upon receipt and inspection, it was determined that there was nothing wrong with the gun and everything functioned correctly. This is as mentioned in the example above.

We would be glad to ship your a replacment, after all, we already shipped a gun back to you. But please realize it would not have changed the performance or functionality of this gun.

Again, I'm sorry after all our efforts you still feel somehow that this was not appropriate. The gun in your posseion that you shipped to us and we in turn returned to you after inspection and examination was, and most likely is, still functional.

I'm sorry to hear that you are still having problems with your gun.

90% of the calls and emails we receive are product defect related, but in actuality only 10% truly defective or problematic. A great majority of it is simple usage issues. We undersrand your frustration and do our best to handle them. However, issuing replacements for situations such as this doens't resolve any problems. If it's a usage issue and a replacment is sent out, the same problems will still be evident, as has happened. In most cases, users or customers at that point are even more frustrated, becuase now they've waited a week for a replacment to be shipped out to them only to discover that they're still having problems with the gun. Which most customers then out of frustation wish to return both.

This is especially frustrating for both parties. On some rare occaions we are able to manage to calm the customer down and have him try toubleshooting with us, it is then that we can resolve the issue with both rifles and we realize that there was nothing wrong with the merchandise and it was in fact user error.

Of course, it's little comfort them and still our fault for not having taugh them how to use the gun. They've now waited 2 weeks and we've wasted shipping the gun to them in the original order, back to us and another replacment out. In most cases the shipping alone cost more than the gun itself.

We offered a replacement or an exchange for the item you were having problems with and issued an RMA #. Upon receipt and inspection, it was determined that there was nothing wrong with the gun and everything functioned correctly. This is as mentioned in the example above.

We would be glad to ship your a replacment, after all, we already shipped a gun back to you. But please realize it would not have changed the performance or functionality of this gun.

Again, I'm sorry after all our efforts you still feel somehow that this was not appropriate. The gun in your posseion that you shipped to us and we in turn returned to you after inspection and examination was, and most likely is, still functional.

I'm sorry to hear that you are still having problems with your gun.

90% of the calls and emails we receive are product defect related, but in actuality only 10% truly defective or problematic. A great majority of it is simple usage issues. We undersrand your frustration and do our best to handle them. However, issuing replacements for situations such as this doens't resolve any problems. If it's a usage issue and a replacment is sent out, the same problems will still be evident, as has happened. In most cases, users or customers at that point are even more frustrated, becuase now they've waited a week for a replacment to be shipped out to them only to discover that they're still having problems with the gun. Which most customers then out of frustation wish to return both.

This is especially frustrating for both parties. On some rare occaions we are able to manage to calm the customer down and have him try toubleshooting with us, it is then that we can resolve the issue with both rifles and we realize that there was nothing wrong with the merchandise and it was in fact user error.

Of course, it's little comfort them and still our fault for not having taugh them how to use the gun. They've now waited 2 weeks and we've wasted shipping the gun to them in the original order, back to us and another replacment out. In most cases the shipping alone cost more than the gun itself.

We offered a replacement or an exchange for the item you were having problems with and issued an RMA #. Upon receipt and inspection, it was determined that there was nothing wrong with the gun and everything functioned correctly. This is as mentioned in the example above.

We would be glad to ship your a replacment, after all, we already shipped a gun back to you. But please realize it would not have changed the performance or functionality of this gun.

Again, I'm sorry after all our efforts you still feel somehow that this was not appropriate. The gun in your posseion that you shipped to us and we in turn returned to you after inspection and examination was, and most likely is, still functional.

I'm sorry to hear that you are still having problems with your gun.

90% of the calls and emails we receive are product defect related, but in actuality only 10% truly defective or problematic. A great majority of it is simple usage issues. We undersrand your frustration and do our best to handle them. However, issuing replacements for situations such as this doens't resolve any problems. If it's a usage issue and a replacment is sent out, the same problems will still be evident, as has happened. In most cases, users or customers at that point are even more frustrated, becuase now they've waited a week for a replacment to be shipped out to them only to discover that they're still having problems with the gun. Which most customers then out of frustation wish to return both.

This is especially frustrating for both parties. On some rare occaions we are able to manage to calm the customer down and have him try toubleshooting with us, it is then that we can resolve the issue with both rifles and we realize that there was nothing wrong with the merchandise and it was in fact user error.

Of course, it's little comfort them and still our fault for not having taugh them how to use the gun. They've now waited 2 weeks and we've wasted shipping the gun to them in the original order, back to us and another replacment out. In most cases the shipping alone cost more than the gun itself.

We offered a replacement or an exchange for the item you were having problems with and issued an RMA #. Upon receipt and inspection, it was determined that there was nothing wrong with the gun and everything functioned correctly. This is as mentioned in the example above.

We would be glad to ship your a replacment, after all, we already shipped a gun back to you. But please realize it would not have changed the performance or functionality of this gun.

Again, I'm sorry after all our efforts you still feel somehow that this was not appropriate. The gun in your posseion that you shipped to us and we in turn returned to you after inspection and examination was, and most likely is, still functional.