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Report: #751613

Complaint Review: Alltel Wireless - Little Rock Alabama

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  • Reported By: Kayla — Mobile Alabama USA
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  • Alltel Wireless 1 Allied Bldg 5 Little Rock, Alabama United States of America

Alltel Wireless Allied Phone Company Disclosed and allowed personal information to be given to a family member and representative working for Alltel made changes to my account at the request of a family member which violated my personal Little Rock, Alabama

*Consumer Comment: Wrong

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Alltel refused to remove a collection placed on my credit file. Once I discovered it was due I paid full amount, which they reported as a settlement.  This was not a settled amount it was the full balance.   This is not the only problem.  First, a representative with Alltel allowed a family member to make a change on my account without my authorization.  This changed cause me a tremendous headache in that when the change took affect the company merged with ATT and left an amount of 114.00 which was left for me to pay. 

I never knew about the amount because of the changes made to the account without my knowledge.  I found out about the past due thru my credit monitoring service by mail showing this collection.  The bill had been going to the family member all along because I set the account up originally to add my family member.  When I left the company, I then allowed my family member to continue having the account since they were unable to get an account without a deposit due to lack of credit.  This family member I believed in and didnt ever see this coming. 

My mistake was allowing them to disrespect my credit.  The change was my contact phone number,  this was the only way Alltel could contact me with changes to account by the family member, which they had always done in the 4years the account was active.  The change came from an Alltel rep who took it upon themselves to make those changes which ultimately cause me to have a blemish on my credit that was not my fault.  Alltel is making me pay for a wrong that is their fault.  They refuse to remove it from my credit file and Im totally furious and plan to do what is needed to have this removed. 

I will not EVER do business with them again.  I hope to be apart of a class action suit against them......You don't give out personal information on someones account, then not want to rectify it.  I have no respect for this company and urge others to beware.  I should have never had to even pay the amount it wasn't my charge it was the family members charge, but I paid it because I took responsibility, Alltel needs to do the same....I have made numerous calls to Alltel and even wrote a letter to the CFO of Alltel, I heard absolutely NOTHING...they could care less...they got their money and don't give a sh*t about me....

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#1 Consumer Comment


AUTHOR: Robert - (U.S.A.)

POSTED: Monday, July 11, 2011

Sorry but Alltel is not your problem.  Your problem is your "Family Member".

This family member I believed in and didnt ever see this coming. 

- Your kidding right.  Didn't the fact that they couldn't get a phone without a deposit tip you off in the least?  Or did you figure they couldn't get a phone without a deposit just because the company was picking on them?  Well now you know why the company wanted a deposit.

I would bet that your "Family Member" had enough information about you that they could get through the verification and with that just about every company will let that person make changes.  For all you know this person went so far as to pretend they were you.  Because of this you probably should be very aware of your credit accounts in case your "Family Member" decides to make more changes. 

As for your relative since you did originally give them the account it is unlikely you could file any criminal charges.  However, if you want to go after them for the money you had to pay you may be able to take them to small claims court.  But going off on the "Class Action Lawsuit" against Alltel just makes you sound stupid...sorry but it does.  Because there is nothing you have shown that Alltel has done wrong, and if you even knew what it takes to start a Class Action Lawsuit you would realize how stupid your statement was.

Again sorry but the person you need to be upset at is your relative.

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