Report: #227721

Complaint Review: Alltel - Little Rock Arkansas

  • Submitted:
  • Updated:
  • Reported By: Whiteface Texas
  • Alltel One Allied Drive Little Rock, Arkansas U.S.A.

Alltel Wireless Alltel Customer Service Is A Joke Little Rock Arkansas

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I recently ordered a cellphone, car charger & 2-year contract from Alltel's online website. It took 7 days for the phone to arrive, but Alltel billed me for that 7 days even though I didn't even have the phone yet.

The box was opened on the bottom when I received it and the car charger was missing. Alltel contracts with a company called LetsTalk to ship the stuff.

Alltel provides an email form on their website claiming that they will respond within one business day. That's a hoot. I've been waiting a week and still no response. Their automated phone system offers no options for complaints.

LetsTalk also provides an email address and I have been waiting two weeks and still no response. I prefer communicating with email so I have a printed record of my communications. Both companies claim to be reponsive to customers but neither responds to emails. I guess they figure you'll get tired of trying to contact them and let it slide.

After my experience, I wouldn't recommend Alltel to my worst enemy.

Whiteface, Texas

This report was posted on Ripoff Report on 12/29/2006 02:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/alltel/little-rock-arkansas-72202-2099/alltel-wireless-alltel-customer-service-is-a-joke-little-rock-arkansas-227721. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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