Alltel screwed Louisville Kentucky

John is correct in stating that the way the OP tried to cancel their service was ineffective. Mailing in a request to disconnect with a check will not do anything except getting that applied to the account as a large payment. Why? Because the FCC has specific guidelines regarding account security and information known as CPNI (Customer Propietary Network Information). Those guidelines don't allow for such an informal way of disconnecting. The folks who process disconnects are required to read disclaimers to you regarding the process, and mailing in the request violates that requirement.

He is wrong, however, in stating the OP should contact CS and ask for a "caring supervisor." All the CS folks care, but in this matter it is clearcut and the OP has no case. There is no part of her post that warrants any adjustments as Alltel made no errors in this situation, the OP did - and that person needs to take some responsibility for their mistake.

Hey there,

It seems like you're stuck in a sticky situation.

Now regardless of what reason you wanted to leave Alltel is not my business. You are entitled to your own opinions and thoughts about anything you wish.

As far as the way you attempted to cancel your account, unfortunately was done incorrectly.

Alltel, like any other large business, is made up of MANY different departments. Writing a letter to the billing department to disconnect is as ineffective as yelling in to the air. Also, even IF the department that handles the bills would look in to following your request in the letter, there would have been no way of indentifying that you were the account holder. Furthermore not protecting your account against unauthorized users, putting your account at a security risk. Since fraud has become such a large issue in the United States, even the most simple of things are subject to a proper verification ( i.e. disconnecting a line )

Most likely what Alltel did is take the amount of the money order and just post it to your account for future months, acting like a pre-payment for the months to come.

Unfortunately, ( this is the bad news ) since the line was never disconnected in a proper way ( i.e. at an Alltel corporate store or over the phone stating "i want to disconnect" also with corporate Alltel AFTER verifying yourself as the account holder) the charges would be valid even in a legal stand point.

Now in my opinion, your best bet is to contact Alltel customer service and try to speak to a supervisor that really cares. Chances of finding one of those are pretty slim, but there is hope.

Despite the bad news, I hope everything goes your way.

I hope this helped,

-john-