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Report: #330702

Complaint Review: American Data Group - Santa Barbara California

  • Submitted:
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  • Reported By: Castro Valley California
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  • American Data Group 424 East Cota Street Santa Barbara, California U.S.A.

American Data Group Lied about Government jobs and denied a refund Santa Barbara California

* : Response to Binh

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A couple months ago, I saw a job advertisement from American Data Group (ADG) regarding government jobs in bay area. It looked similar to this url: http://www.careerbuilder.com/JobSeeker/Jobs/JobDetails.aspx?IPath=JRM&ff=21&APath=2.21.0.0.0&job_did=J7X4D45YV1VRD50XHPB. I called a number on job advertisement and reached an ADG representative. I told her that I were looking for an IT Entry Level and saw an advertisement from her company, so I desided to call a number in the advertisement and reached her.

She asked me where I was located and I said I was in Fremont, CA. She then did something and responded that ADG currently had several IT Entry Level position opening in Alameda near Fremont, CA. She told me if I agreed to pay for the government job service for $79.95 one time fee, she would send all job descriptions and contact numbers, so that I could contact the recruiter for the job. She also mentioned if I could not get an IT Entry Level government job that she would provide, I could contact ADG to get more IT Entry Level positions in my area until I could get an IT Entry Level government position. If I still could not get an IT Entry Level government position within 60 days, I could get a refund if I send the package back within 60 days. After hearing what she said, I ageed to pay for the governemnt job fee.

About 2 weeks later, I received a package that had a booklet explaining how to get a government job and a list of jobs that was including every job title that was alphabetically in order from letter a-z such as a for accounting, z for zoo keeper, etc. After viewing all job title from the list, I saw no IT Entry Level position in the list and even outside of Alameda county. There was no such IT position that was similar to what I explained to the ADG's representative.

So I called ADG again and another representative said some one would do a customized search and send new IT Entry Level positions that were opening in my area via my email, and it would take 2 to 3 days. Without receiving anything from ADG, I called ADG again and explained my situation again to another representative, this gentleman also said it would take 2 to 3 more business days for some one to do a customized search and then would send new IT Entry Level government positions that were opening in my area. Another 2 weeks later, I still received nothing from ADG.

At this time, I was so tired to contact ADG and assumed that ADG people were playing game with me, so I went online and did some researches and found out that many people filed complaints ADG regarding what they lied to their customers similar to my case. I then stopped calling ADG and called my Bank Of America (BOA) for help to dispute the charge of $79.95 from ADG. When I reached a BOA representative, she said some one else from BOA would do an invertigation for my case. When I first contacted BOA, it was about 45 days after paying ADG for government job services. I then waited for the investigation result from BOA and instruction to do next steps.

After a while, BOA sent me a letter asking me to send any evidence/proof that could help BOA to solve my situation and attached ADG's documents saying that ADG would refund my money if I would return the package that they sent to me. When I got that letter, I immediately sent back the package to ADG.

After faxing all required documents including a receipt of sending the ADG package back, BOA did another investigation and it took a couple more weeks.

Now, I received a letter from BOA saying that ADG would not refund me because I returned the package after 60 days of servicing.

Please help me to get back my money! ADG lied to me. The did not have any IT Entry Level, but they said they did and then they sent me all type of jobs that were not related to the job that I wanted. I did not return their package because I was waiting for the investigation from BOA and did not realize that I had to return it back to ADG within 60 days. I did not contact ADG directly to have a refund because I already contact a couple times and always got no response from them and wasted a lot of time already. I just did not want to waste anymore time.

Please help me! Thaks!

Ps. Here are urls that I found similar to my case:
http://www.ripoffreport.com/reports/0/274/RipOff0274076.htm
http://www.ripoffreport.com/reports/0/086/RipOff0086585.htm

Binh
Castro Valley, California
U.S.A.

This report was posted on Ripoff Report on 05/05/2008 04:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/american-data-group/santa-barbara-california-93101/american-data-group-lied-about-government-jobs-and-denied-a-refund-santa-barbara-californi-330702. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1

Response to Binh

AUTHOR: brooks - (USA)

POSTED: Friday, August 28, 2009

This complaint from "Binh" is from a while ago, but I just happened to run across it, and it caught my eye as I am one of the Customer Service representatives referred to in the complaint. Briefly, the actual circumstances surrounding Binh's order with our company are as follows:

After ordering our service, the Binh called our Customer Service Department on November 19, 2007 to ask for help in finding a job. Four days later I emailed a job search to him. One week after that he called to say he hadn't received the search. The rep who took the call verified his email address, passed the message on to me and I re-emailed the search.

At this point it was November 30th; the deadline to have the materials postmarked back to our company for a refund was January 7, 2008. We did not hear back from Binh regarding his job search, or any difficulties in receiving it after it was re-emailed. The address and instructions for returning the package, as well as information regarding the 60-day time limit (which Binh's complaint makes clear he was aware of) were all in the materials he received from us.

On January 24th, 2008 the company received a notification from Binh's bank stating that he had filed a dispute based on non-receipt of materials/merchandise. We responded to this with the facts stated above, and on February 12th we were notified that Binh's complaint was determined to be without foundation and would be reversed.

Finally, on March 3rd (!) we received our package back from Binh, well outside the stated return time; he was not given a refund, but the service itself continued and continues to be available to him at no additional cost. Obviously, if he was not receiving the emails we were sending him the program could not work for him as it should, but instead of filing a baseless dispute he should either have contacted us to let us know, in which case we would have taken steps to ensure he received his job search requests, or he might have simply returned the package according to the simple instructions he received.

Given that he did neither, it is difficult to see how American Data Group can be blamed for the unfortunate way the situation developed for Binh.  

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