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Report: #1427201

Complaint Review: American Express -

  • Submitted:
  • Updated:
  • Reported By: Stuart — Dallas Texas United States
  • Author Confirmed What's this?
  • Why?
  • American Express United States

American Express It's what they did not do for me after all the time and I wanted to share how screwed up the Amex Express travel award system actually works so all interested as well as Amex can make changes to the current procedures. Nationwide

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Amex travel, Car Rental Reservation [Incident: 180204-000360] I went ahead and booked my needs for my car rental through Capital One Visa. It was very simple and easy. Took less that 4 mins. I want to recap the American Express procedure so I make sure I understand just how dysfunctional you program is. After a 33 min conversation with a supervisor by the name of Shiann, this is what I learned: - I can only make my reservations with Amex travel if I want to use my Amex points. - I need 167 points per dollar for a rental car. - the quotes Amex Travel provide through the Amex Travel Service for a rental car are at least 20% higher than the online quote from the various auto rental agencies. - The reservation (6 months from now) price quoted is not guaranteed and is subject to change at check in. - I must pay for the car rental on my Amex card at the time I check in at the rental agency. - I then submit my bill to Amex Travel to redeem my miles and have the charge on my card reversed. - If however, the car rental costs more than the quote I was given by Amex Travel (6 months earlier) and the price I have to pay is greater than the mileage value which I have in my Amex acct, I will not be able to use any of my miles and subsequently have to pay for the higher priced rental (cash) with my Amex account. -

After all that time, their system was down and (even though she was very nice) we could not complete the transaction. This is the most convoluted, F *****  UP procedure I have ever heard of. I will be closing my Amex account as soon as I figure out how to use your Amex points without having a conniption fit. I will be spreading the word far and wide to all that care about how you treat your valued customers. Stuart On Feb 4, 2018, at 12:17 PM, Amex Travel Service Excellence wrote: Image Response By Email (Shiann) (02/04/2018 12:17 PM) Dear Stuart Dickinson; We are sending this email on behalf of the errors we encountered when trying to book your car rental reservation. We do apologize for the inconvenience this has caused. We also hope that the web site will be back up and running correctly soon. The reservation we were trying to book was through Advantage Rent A Car for a compact car. For a pick up date of September 6, 2018 at 3:00 p.m. HST and a drop off date of September 22, 2018 at 8:00 p.m. HST. We will keep an eye on the website and will be in touch with you within the next few days regarding this matter. If you have any questions or concerns regarding this matter, you can respond to this email or give us a call at 1-800-297-2977. Thank you. Sincerely, Shiann Service Excellence Supervisor American Express Travel Online Question Reference # 180204-000360 Subject: Car Rental Reservation Date Created: 02/04/2018 12:17 PM Date Last Updated: 02/04/2018 12:17 PM [---001:000822:14627---]

This report was posted on Ripoff Report on 02/04/2018 01:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/american-express/american-express-its-what-they-did-not-do-for-me-after-all-the-time-and-i-wanted-to-share-1427201. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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