Complaint Review: American Express - Nationwide
- American Express Nationwide USA
- Phone:
- Web: www.americanexpress.com
- Category: Credit & Debt Services
American Express Gift cards are a hassle and a waste of money Nationwide
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I paid $4.95 for a prepaid gift card and loaded the exact amount i needed to purchase an online order. Little did I know, they sent at $1.00 charge to "test" if the card was working. This removed the $1 from my account, so when I posted my order, I was $1 short for my available balance, and my card declined. The order was cancelled, but the money was still not returned to my balance. I called amazon customer service who sped along the cancellation process and gave me a cancellation code to give to American Express to speed along the process of the money posting back into my account. When I called American Express they said they could do nothing, and I was forced to wait 8 days to get my money back. In the meantime, I really needed the things I was ordering online and was now forced to wait 8 days for over $300 of my own money to be returned to me, I had to borrow money from a friend.
All in all, I spent hours on the phone with customer service and was forced to wait 8 days to have MY MONEY returned to me, when my card was cancelled due to their own error. I will never again give American Express my business, and I want a refund for the $4.95 I spent on the card, and a genuine apology for the 8 days I had to do without the money that I badly needed.
This report was posted on Ripoff Report on 03/08/2015 03:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/american-express/nationwide/american-express-gift-cards-are-a-hassle-and-a-waste-of-money-nationwide-1214227. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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