American Express Refusal to pay claim for loss of glassed

Items that are lost or stolen that were purchased with the American Express Serve card are supposed to be covered according to the terms of the card. My eye glasses were stolen while I was in New York City at the B&H Electronics store. I filed a claim and provided proof of the purchase several weeks ago and have yet to receive reimbursement. Now here's the thing that's really pissing me off I have notified the Executive offices via dozens of emails and it is obvious that they are not taking this seriously and that they have not intervened on my behalf in this matter in an effort to give me satisfaction. I have sent dozens of emails to the Executive offices and it is apparent they are not taking this matter seriously and have done nothing to resolve this matter.