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Report: #1346851

Complaint Review: American Freight - Fort Wayne Indiana

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  • Reported By: OneMadShopper — Fort Wayne Indiana USA
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  • American Freight 4515 Merchant Rd Fort Wayne, Indiana USA

American Freight Website conflicts with store on pricing. Fort Wayne Indiana

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 I will specify this report for their mattresses, as I didn't bother to look at anything else after this incident. I have purchased a mattress here in the past. I was aware of their tendency to disregard their warrantee, and their failure to follow through on their shipping. I arrived with my own means to retrieve my purchase at time of payment, and with how long my previous mattress lasted, I wasn't concerned with the warrantee for the $200 I planned to spend on one. I figure that if one pays ONLY $200 on a mattress such as their Perfect Care 3000, that it is a risk anyway, and the risk previously panned out for 8 years for me. Their website listed this mattress at $200 per piece. I had called roughly 3 weeks prior and was told that I could purchase the mattress without the foundation (my current foundation still works) for the listed price. When I arrived, I was told by a sales person that his boss won't allow him to sell a mattress alone for the listed price. The mattress with foundation were priced at $298. The salesman told me that the foundation is $80 whether you purchase that alone or not. He also explained that they don't give a pack discount either and that when you itemize the costs, the base price for the mattress is nearly $220 before taxes, and that his boss won't allow him to sell a mattress alone without a considerable markup. When I asked him why it isn't congruent with their listed prices on their site, he explained that their store's local management decided on this scheme. I wish to specify that throughout the conversation, the salesman repeatedly conferred with his boss on my behalf. I believe it was on my behalf because I deduced from his tone that he was also unhappy about the apparently general lack of honesty and cohesion within that company. The salesman never mentioned his name. Although I made note of it on his nametag, I wish to keep his name anonymous. I have been a salesman at a retail chain when I was young, and his honesty among his peers and management makes me fear for rebuttal against him from his management should they find his name involved in a report which speaks unfavorably against his company. I left without making a purchase as I can't even bring myself to give my business to any company that operates like this. I hope the salesman is able to find a better employer.

This report was posted on Ripoff Report on 12/31/2016 08:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/american-freight/fort-wayne-indiana-46818/american-freight-website-conflicts-with-store-on-pricing-fort-wayne-indiana-1346851. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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