Complaint Review: American Residential Services - ADDISON Texas
- American Residential Services http://www.ars.com ADDISON, Texas U.S.A.
- Phone: 972-503-8000
- Web:
- Category: Plumbing
American Residential Services Plumber Big Rip Off! ADDISON Texas
*Consumer Comment: Company's need to make profits
*UPDATE Employee: Its a for profit company
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ARS is a big rip off! Don't use them! The water in my hotwater heater was not getting hot so my husband said that it was probably the termostat and called ARS to come out with their "free estimate" quote. Once ASR got to our home the plumber said that it was indeed the thermostat and said that he would fix it for $250.00. My husband told him that it was too much and would call another plumber so the ARS guy said that he would give my husband a discount and charge him $175.00 instead. My husband said he would think about it and give him a call back. Being that my husband is mechnically inclined he called APEX Supply company and asked how much a thermostat would be for a Bradford White water heater... guess what? The thermostat was only $18.00! So he bought it and replaced it himself. I wonder how many other plumbers are major rip offs.
F
TEXAS, Texas
U.S.A.
This report was posted on Ripoff Report on 06/07/2007 07:22 AM and is a permanent record located here: https://www.ripoffreport.com/reports/american-residential-services/addison-texas-75001/american-residential-services-plumber-big-rip-off-addison-texas-252925. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Company's need to make profits
AUTHOR: Sewerratz - (U.S.A.)
SUBMITTED: Sunday, August 17, 2008
$175.00 to change a thermostat on a water heater is a very good price. All contractors need to charge a minimum amount to be able to pay for their overhead. My company needs to charge a $60.00 service call and $80.00 per half hour labor, to cover their overhead. I bet if you called a half dozen other plumbers their prices would be with in the same range. (every plumber should base their charges on their overhead not what other contractors charge)

#1 UPDATE Employee
Its a for profit company
AUTHOR: Kara - (U.S.A.)
SUBMITTED: Thursday, August 07, 2008
ARS isn't ripping people off, they are like every other major company out there and charging overhead. You are paying for time and labor combined, otherwise known as flat rate. You COULD be paying someone to sit around fiddling with the water heater for 3 hours, charging $60/hr plus the cost of materials, but ARS charges one lump sum. Yes its expensive, but that's the price you pay when you have a licensed plumber do repairs. In our state its the LAW to use a licensed plumber, so unfortunately the price reflects the workmanship and skills of the company.


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