AMG Assets Inc Bankofbullion.com did not receive gold coins i ordered and paid for aventura Florida

I ordered 4 gold coins for which I paid $3,850.78.  However, when package arrived on Saturday, 13^th of September 2014 I opened it and found only 3 gold coins.  Furthermore, only 2 coins were the kind and size I ordered.  The third coin was only  ½  oz American Eagle Gold coin instead of the 1 oz coin.  The missing coin was also 1 oz American Gold Eagle.

I tried to call about that issue but the phone number listed on the website Bankofbullion.com is only for sales and I was told that there is no way to speak by phone with somebody about the issue with the content of the package.  The only way is to contact them via their website using my account.

So I sent first complaint just after noon on that Saturday, saying that I found only 3 coins instead of the 4.  At that time I did not have my reading glasses nor could I recognize by size that American Gold Eagle coin was only ½ oz size.  Later that afternoon I examined the coins more closely and found the size.  So I sent my second complaint that evening.

The first response from Bankofbullion was on Monday, 15^th of September about 9:30 am that I should send back what was incorrect and that they in the meantime examined the shipment.

By the end of the day I did not get any other response.  Finally,  on Tuesday, 16^th of September, at 9:15 am they came back with: “After investigation we find that your order was shipped complete and you received what you ordered.  First you claim that everything is OK except that 1 coin was missing.  Then you claim that the size is wrong.  Your conflicting claims don’t make sense.  If you decided to make a claim to gain something it won’t work.”

After that I tried again to tell them that I am a reputable, retired engineer from Cummins Inc. and there is no way that I would try to gain something like that, that I could send them a pictures of the coins so they can see that one coin is only ½ oz size, pleaded to them to let me speak with someone in management but all that did not result in any success.

About two weeks ago I wrote a letter to Mr. Gary D. Gruenberg, VP at AMG Assets Inc explaining him the whole situation.  However, the letter was never delivered since nobody picked it up. 

Basically I paid for the two 1 oz Gold Eagle Coins $2,669.86 and received only on ½ oz Gold Eagle coin which makes about $2,000 loss for me.