APRIA HEALTHCARE unauthorized debit from personal account lake forest Nationwide

I use a CPAP machine for my sleep apenia condition.  This machine and the recurring supplies are fully covered by Medicare and my supplemental insurance

The CPAP machine was supplied, on March 24, 2014, by Apria Healthcar, LLC located at 26220 Enterprise Court, Lake Forest, CA 92630.  I had to sign a contract with Apria Healthcare stating that I would be responsible for paying any unreimbursed equipment that they provide me during the one year of “rental” before I own the machine.  As part of this agreement I had to supply them with a credit card to cover these costs.

Without warning, notification or explanation, a week ago, my checking was debited for $52.05.

When I spoke to an Apria Healthcare customer support person, I was told that Medicare had refused to reimburse them for standard supplies that are provided with a new CPAP machine.  I was also told that because I had signed their contract that they could debit my account at any time and that they were not required  to speak with me or otherwise notify me of their actions.

I contacted Medicare and was told that they did not refuse reimbursement of any of Apria Healthcare’s claims and that if a claim was not reimbursed it was due to Apria Healthcare’s failure to properly justify the claim.  I was also told that there was no barrier to Apria Healthcare resubmitting their claim with the appropriate explanation.

I then contacted Apria Healthcare a second time and explained what Medicare said.  They reiterated that, based of the contract I had signed, that they could draft funds from my account without explanation or notice of any kind. 

Apria Healthcare’s corporate policy is to obtain their money by taking the simplest route debiting their customer’s accounts rather that follow the required federal policies set out by Medicare.

If they have done this to me and used their canned explanation regarding their contract, then I can only imagine how many thousands of others that they have taken advantage of in the identical manner.