Ashford University My wife can not go to FIT due to Ashford university will not release transcript she owe only $47.75 San Diego, California Iowa

My dear wife was going to AU but then she went into the hospital this was all in late November into December. But she want to go to FIT  but due to a balence after givig back aid she owe $47.57 and now she can not get her transcript so that she can go to another college. This is not a lot of money she  is going to pay it to them but when she was trying to call them for a week  no one will answer the phone. The class at FIT start March 9th FIT requested the transcript from Ashford on January 21 but no one sent them the transcript and my wife tried calling them everyday. She was only enrolled for one class they do not know anything about service at all but they can send my wife nasty emails wher it is about being in class or now oweing money I  would not send anyone to Ashford University at all I would hate to see if they would do that if anyone oweig only $1 WOW ASHFORD UNIVERSITY GET A F -