Ashley Furniture Sold me extended warranty that never been honored. It's a scam and their way of ripping off customers. Brooklyn, New York

I bought furniture from Ashley with 5 years "Elite" protection plan. During the sale the sales woman used the best possible words to describe how great their protection plan was. But she never mentioned that the warrenty she is selling is not covered by Ashley's Furniture but instead by a third party,Gurdsaman Furniture company.

When I discovered that the furniture was defective out of the box, it was too late to do anything with the local store. So I called Gurdsman Furniture for the service I was initially promised by Ashley's servicing company. I have subbmitted 3 different claimes for their service and in every occurance they found a way to deny the claims. Then finally advised me that their warrenty is not yet effective since the furniture is still under the Ashley warrenty. To get the service from them, I need to wait for the Ashley warrenty to be terminated.

Recently, I submitted another claim to remove nail polish stain. This time they said it was out of 30 days window and doesn't qualify since the claim doesn't meet ther terms of service. I have submitted the claim again. And yet again they said that this category doesn't fall under the coverage of the protection plan! Wow!

Finally, I reported them to BBB. In a reply Ashley advised me to call and cancel the service warrenty. So I called them. A very well mannered customer care representative advised me that since this warrenty is not with the Ashley company, I need to call the service company to cancel the contract. I called Guardsman Furniture. Guess what, they found a way to deny me again. They asked me to write a letter and explain why I want to cancel the warrenty!

One thing is for sure is that I am ready to live in an empty house but will still not consider buying furniture from Ashley's Furniture again. But I wanted to help other customers so that they can be aware what they are up against.