Complaint Review: Ashley Furniture - Catonsville Maryland
- Ashley Furniture 6610 Baltimore National Pike Catonsville, Maryland United States of America
- Phone: 410-788-8862
- Web: www.ashleyfurniturehomestore.com/st...
- Category: Specialty Stores
Ashley Furniture Sammy Furniture Sold defective furniture and won't speak to me about it Catonsville, Maryland
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We purchased several thousand dollars worth of furniture from them. Just over a year later, one of our dressers started separating in the center from the top. Upon further inspection, we saw the entire front center of the dresser was sagging and there were gaps above and below each of the center drawers. We went back to the store for help and we were told it was past the one year warranty and we'd have to pay to get it fixed. They refused to speak to us further about it and told us to go to some random website to look for a repair person. I would have had much less of a problem with this if they had just said they were sorry this had happened and given us the phone number of a trusted repair person. They just brushed us off like they got their money and they weren't interested in keeping us as a customer. VERY poor customer service and since their furniture isn't made very well, you will have a hard time getting any type of response from them when something does happen.
This report was posted on Ripoff Report on 09/05/2012 06:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ashley-furniture/catonsville-maryland-21228/ashley-furniture-sammy-furniture-sold-defective-furniture-and-wont-speak-to-me-about-it-c-937296. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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