Ashley Furniture Ashley Furniture Home Store Poor Quality Furniture, Terrible Customer Service Colton, California

ASHLEY FURNITURE  furniture colton, California
 
Neutral comment...

It is sad to see how some people take advantage and try to suck companies dry!  No wonder small businesses close their doors..

I am a loyal Ashley Furniture customer, who i will say i'm a complainer at times, but only when i'm treated unfairly or get taken for a ride... there's a few things I'd like to mention here.

First and foremost... Just about all Ashley Furniture stores are INDEPENDTLY OWNED & OPERATED.  Which means, if a manager is rude, salesperson in unprofessional, or they mistreat you at a particular store, lets' say in TEXAS, it is no reason to badger Ashley Furniture as a company, because they have nothing to do with stores in other states. 

All merchandise I've purchased comes with a 365 day warranty against defects, which is pretty much a standard warranty from all furniture stores and it's also clearly stated in the contract I sign with them.

As far as furniture Protection plans... These plans are in fact sold by Ashley Furniture, yes, I agree... I buy these extended plans because it amounts to roughly 10% of the total purchase, to cover 100% of my furniture, is not a bad investment, and it has paid off more than once.  Here in CA, it's provided through Guardsman, which is a subs. of VALSPAR... there is a little certificate given to me at the time of purchase and on the first paragraph, it explains VERY CLEARLY, that all accidents/incidents will be honored, as long as they're reported w/in 5 business days from date of event. an 800 toll free number is provided and they do answer FAST!   that's what i love about them.

If Guardsman declines a claim, this is a contract between ME and them... Ashley furniture has NOTHING TO DO with this extended protection plan.

Guardsman will not protect flat cushions, it's only ACCIDENTS & INCIDENTS, as explained in the certificate.   As with any extended warranty plan, there are exclusions and things that are not covered... example... bleach... body oils, sweat... things that should not happen in the first place... who would sit all sweaty on a sofa? 

While I was buying there last month, this lady was complaining about something... curiousity beat me and I walked by and hung around closer...

She had purchased 1 table & 8 chairs 4 years ago... from what I heard, her table had some bubbling/peeling... guardsman approved her claims and gave this lady a $280 "store credit", but since set had been discontinued, she wanted $1000 credit to change her entire set! 

Now this, to me, it's unreasonable...   she ended up causing a scene , telling the store manager she would sue Ashley Furniture, Report them to BBB and her husband would stand outside of the store with a pickett sign, telling who ever came in how "shitty" this store was..

I was terribly saddened by this, very nice looking lady too, but her attitude made her horrible.  At the end, the manager apologized again and told her it was a Guardsman contract/resolution between them and her.. Ashley Furniture has nothing to do with Guardsman's decisions...

anywho...

it's really sad people like this exist... but, welcome to America... the melting pot.