Ashley Furniture Ashley Furniture Homestore Ashley Furniture Deceptive Trade Practice & Terrible Customer Service Grapevine, Texas

Ashley Furniture delivery men arrived at our home this
morning and would not bring a bedroom set into the house unless we signed a
damage waiver, exonerating them from all responsibility to our walls, floors,
carpets and ceiling. This is both absurd and nowhere to be found in the
purchase agreement or any other document that we received. 

Our home was prepared for delivery in every respect,
including the removal of a front entry storm door, all furnishings in the room
and in route to the room. Even the dog (a mini schnauzer) was crated and fresh
coffee was brewed for the delivery crew. However, their arrogant attitude and
demand that a waiver be signed (which again, is nowhere to be found in any
document that we received or signed) before the delivery could be made was too
much. They never even unloaded the furniture. We called and requested a refund
but got stonewalled by the store manager who tossed about a corporate run
around. We thought Ashley Furniture could be trusted. We were terribly mistaken. 

We spoke with three different customer service representatives and the store manager (a Mr. Micky May). All that we requested was a refund and closure of the account. All that we received was corporate
shuffle. It was a most frustrating experience as we truly expected better.