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Report: #1372296

Complaint Review: ashley furniture - madison Tennessee

  • Submitted:
  • Updated:
  • Reported By: mjdang — Ashland City Tennessee USA
  • ashley furniture 2160 gallatin rd madison, Tennessee USA

ashley furniture ashley home store Scam Artists madison Tennessee

*Author of original report: Ashley is making it right

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I purchased several pieces of furniture for my new home from the Ashley Furniture store located in Madison, TN. My sales clerk at that time explained that Ashley Furniture was offering a great deal on a warranty for my furniture purchase, that simply went, if it were never used then at the end of said warranty term, Ashley Furniture would mail  me my money back. I said okay I'd purchase the warranty, how could I go wrong with it

Fast forward 5 years later, the end of my warranty term and I contact the store about my refund. the store tells me they no longer utilize that warranty company, they now have a new one and I need to contact the old one directly. I contact the warranty company and they state, no, I need to contact the store. And, to simply give them my invoice number and the store can call to get verification that the warranty had never been used. I stop into the store and give the office worker my information and she's totally confused but states that my refund will be in the form of in store credit and after 30 minutes plus states she will need to contact the warranty company to get written verification from them which  will take at least 2 days for them to receive it and once they get it, someone will call me.

A week goes by with no response from the store, so I call them. The office worker sounded like she was floundering around and seemed confused by it all. After approximately 10 minutes she finally becomes coherent and asks if I've already picked something out, in which I reply, yes. She thens tells me to come down to the store,so I do. I find the new sales clerk who helped me, show her again the item I would like and she goes to check on my refund status. She comes back and states that the office worker not only has told her that I now have to spend and additional $150.00 to get my refund back, but the item I picked out is not valid since it's been marked down. I walk over ot the office area and ask for a manager and am told there is not one available, the worker then gives me a pamphlet with an address and phone number on it.

I call the number and informed after explaining my issue that this is the new warranty company and am put on hold. Next thing I know is someone is saying " Hello" to me, I tell them I don't know how I got to her and she states the warranty rep transferred me and I've reached the store. I explain that I'd like to speak to a manager and am told the store manager is not there, surprise, surprise, but she herself is some type of manager. I tell her my situation and she  repeats what the office worker had said. I tell her about the original sales clerks statements and how I never received any paperwoark in regards to my warranty. She replies that he was misinformed and that there is no paperwork.

I guess I'm not surprised by that, because that means they can change the rules any time they want without their customers knowing it. I ask her for the general manager's or the owner's name and number and she transfers my call. I speak to a gentleman about the problem and he states that he works for the warranty company and doesn't have any corporate or management  information for Ashley Furniture, only the store's phone number. Can you believe it?? This whole experience has spoke volumes to me about the scam they are trying to pull. Beware, they won't honor the warranty refund and will try to put all kinds of stipulations on it if they do.

This report was posted on Ripoff Report on 05/09/2017 06:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ashley-furniture/madison-tennessee-37015/ashley-furniture-ashley-home-store-scam-artists-madison-tennessee-1372296. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Ashley is making it right

AUTHOR: - ()

POSTED: Wednesday, May 10, 2017

 Ashley Furniture's corporate office has contacted me and offered me a gift card in three amount of my in store credit with no stipulations and they are stating that they are also going to complete some employee training at the store level so this doesn't happen again.

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