Complaint Review: Ashley Furniture - Nationwide
Ashley Furniture Will not address defective furniture and keeps telling me issue is my fault.
I purchased a table from Ashley Furniture approximately a year ago. A couple months into ownership of this table, white, cloudy spots began to appear. I finally figured out that if we put a hot cup of coffee or a plate with hot food on it it would discolor the table. Im not talking about food so hot it is inedible, Iâ€™m talking about stove to plate to table. I called Ashley and told them and they said they couldn't help me because I didn™t buy the furniture insurance and that it was human error and not manufactures defect. I thought that was the extent of the service I was going to get and resigned myself to knowing Ashley would not help. After some period of time, less than a year from initial contact about the issue, I contacted them again (11/01/17) out of frustration. My table has since acquired more of these discolored white areas and it™s my belief that it IS indeed a defect. I was told, again, it is due to human error and not manufacturerâ€™s defect. I was also told that the customer service call center was the highest level of customer service I could expect. The person who answered the phone told me the only thing she could do was ask her â€œleadâ€Â and the only thing her lead could do was HER supervisor.
And of course, the answer was the same. Ashley manufactures all of their own furniture, so of course they arenâ€™t going to admit to manufacturers defect if they can easily put it onto the consumer. They also push the furniture insurance, which, of course, is a money maker. I am in the process of looking into litigation because I believe consumer need to be protected from the practices of this store. They told me I was supposed to be using placemats to prevent discoloration and because I hadn't it was my fault. I told them I was never told that this table required use of placemats or I risked discoloring it. I told them if this was the case, the consumer should be informed and he table should come with this warning. I would have never bought the table in that case. I also told AF that over the years I've bought cheap tables (you know, young and broke) and never had this happen, by simply putting hot food on a plate and then onto the table. Please be aware that you will NOT receive help from Ashley and they do not stand behind their furniture unless you buy the insurance. Since they are the manufacturers, they are going to do what they can to put any issues with furniture back on to the consumer. I'm thoroughly disappointent mostly because their furniture looks great, but the one piece of furniture I bought from them has been defective and they will not help whatsoever.
This report was posted on Ripoff Report on 11/01/2017 09:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ashley-furniture/nationwide/ashley-furniture-will-not-address-defective-furniture-and-keeps-telling-me-issue-is-my-fa-1409852. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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