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Report: #1147117

Complaint Review: Asus - Select State/Province

  • Submitted:
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  • Reported By: Dennis — ft worth Texas
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  • Asus Select State/Province USA

Asus Bad manufacturing defect & customer service

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 Hinge on Asus laptop broke & case cracked from the result. Contacted Asus & waited on the phone almost an hour until I got someone in India. They opened a case file & then they wanted a model number that from all the numbers I had written down from the computer it seems that number wasn't right. When I did call back & waited on the phone for a very long time until connected I was told then that warranty was up 5 days ago. I told them that the case number was given me before the 5 days was over the warranty period.. I asked to speak to a supervisor & waited another 30 minutes until I got another India person that said he was a supervisor. I got no where with these people. After doing research on the internet on Asus broken hinge problem I found pages & pages of hinge problem all the way back to 2007. They have to be aware of this defect with that many complaints. All I can say is do your research on line & if you then decide to purchase an Asus with their complaints & bad customer service you are a fool.

This report was posted on Ripoff Report on 05/15/2014 07:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/asus/select-stateprovince/asus-bad-manufacturing-defect-customer-service-1147117. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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