AT&T Wireless AT&T Company Accepted Payment, Refused To Honor New Payment Arrangement That Was Promised! Internet

I'll make this very simple..from your statement.

Both of my accounts are well paid, with large financial credits constantly ensuring services.

The original poster's account is not only NOT "well paid" but they are so delinquent that unless they make a $500+ payment their phone will most likely(if it hasn't already) get disconnected. 

If you want to report a RipOff then post your own report.  Don't try and hijack some else's report with your nonsense.

Hi Stephen, 

I've seen responses like this before.  I'm responding because I'm wanting to be cordial.

I will keep this brief.

1.  I asked before submitting payment.  They agreed to give me a new payment arrangement/extension.

2.  After my call, the $178 was paid.  I'm not being mean here.  I paid what was stated.

3.  I called back and they now said they wanted over $500 to make the arrangement/extension.  Not what was originally stated.

4.  My family's out $178 until my wife's next pay day.  If AT&T had initially stated that "we can't do any more payment arrangements," or something similar, that would have ended it and I would've let the phones disconnect, waited until I had enough to pay it off--with the $40.00 reconnection fee--and that would've been that.

5.  However, that's not what happened.  I just wanted a three week extension.  I paid for it.  I should receive what was promised or have my $178 refunded.

That's it.  Nothing more need be said.

Warm Regards,

-Stephen

Geese in the morning?  Please keep the comments relevant to this particular complaint.  Nothing mentioned in your response makes any sense, whatsoever.

--Stephen

I called AT&T Mobility (a/k/a AT&T Wireless), and talked to an upper-level supervisor at length about my account.

During the course of the conversation, the conversation was consistently 'deflected' away from the primary element, that of my $178.00 and the agreed-upon ability to have a new payment arrangement/extension granted after having received said payment.

Unfortunately, I was not able to get anything resolved.  I have filed a complaint on the FTC web site, and hope to hear from someone soon.

Regards,

Stephen A. Brown (3/30/2015 Monday 11:40pm Local/Central Time)

How much will you geese take???

It is just amazing.  You have failed, apparently many times, to meet your payment oblgiations as you originally agreed to.  Yet, when they ask for more money to continue allowing you to make arrangements you come to a public site post a complaining and are willing to walk to the State Capital to put in a formal complaint.  All for what agin?  Because they want you to pay an additional amount of a balance you owe.

Contrary to what you think you are in no position to "require" that they do anything you want.   I think the funniest part of this entire thing is you stressing that you paid an entire $0.75 extra on the first amount.  As if that is some huge feat where you should have a parade down main street honoring your efforts.  The fact is you said it yourself, them extending payment arrangements is a privillege..NOT a requirement.  If you use the privillege one too many times, which apparently you have, they will stop extending it.

Think of this this way.  Sure they could have said that after you paid the $177.25 they will make a new arrangment.  But they don't have to do the arrangement you wanted.  They can(and apparently did) say that you now must make another payment...that is the arrangement they are now willing to do.

You also need a bit of a reality check here.  You do NOT have a positive relationship with AT&T, well at least they don't think so.  After all they don't disconnect service for people that they have a positive relationship with and are paying on time.  They only disconnect service for people who have "stiffed" them on payments and think that AT&T must do what ever the customer wants.

Perhaps it is time for you to start to look toward cheaper service more in your ability to pay. 

Then pay your bill. YOU ARE IN BREACH OF CONRACT. How in any stretch of the imagination canYOU sit there and DEMAND that they honor a agreement that YOU are in breech of? Pay what you owe THEN try to keep on top of it. YOU singed the contract  so YOU are the responsible party.Stop blaming them for YOUR INABILITY TO PAY.