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Report: #121234

Complaint Review: AT&T Wireless - Nationwide Arizona

  • Submitted:
  • Updated:
  • Reported By: Chicago Illinois
  • Author Confirmed What's this?
  • Why?
  • AT&T Wireless Nationwide, Arizona U.S.A.

AT&T Wireless Commits Customer to Contract without Consent - Beware this effects ALL AT&T Wireless Customers Nationwide

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I've been with AT&T Wireless for alittle over 6 years. Every year they send some sort of incentive to sign a 1 or 2 year contract - it could be a month free, whatever.

Recently I tried t switch to T Mobile, I called AT&T to get my account number and was told of a $175 charge for breaking my contract - contract? I asked them to produce the written or verbal verification indicating I had entered into such an agreement with them. Their answer? They don't have one and don't need one - they were giving me free "mobile to mobile minutes" and "unlimited night and weekend minutes" - the fact that I had used them was a contract

Are these people kidding? I have 800 minutes a month? I never signed up for or asked for those additional minutes, of course I'm going to use my cell phone in the evening and on weekends - why else would I purchase a plan with 800?

What I'm looking for is some advice on how to fight this - BBB? FTC? Attorney? From what I understand via "Customer Care" unless you buy pre-paid phone crds through Cingular/AT&T your in a contract regardless of whether you are aware of this or not"

"Customer Care" soon to be renamed "Special Victims Unit" Can and will do nothing for you except give you a first name like "Ellen" with no last name for security reasons. I Bet. A department better staffed by social workers trained in the field of cell phone rage.

Any Advice?

Caitlin
Chicago, Illinois
U.S.A.

This report was posted on Ripoff Report on 12/04/2004 02:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/att-wireless/nationwide-arizona-85268/att-wireless-commits-customer-to-contract-without-consent-beware-this-effects-all-att-121234. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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