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Report: #741990

Complaint Review: Auto Parts Giant - None found New Jersey

  • Submitted:
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  • Reported By: Warning — Fountian Hills Arizona USA
  • Author Not Confirmed What's this?
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  • Auto Parts Giant None found, New Jersey United States of America

Auto Parts Giant Sent wrong Part, refund after complaint to Master Card None found, New Jersey

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I called several times to make sure they had the right part. When the truck was at the repair shop, they discovered the box had the right number, but the part was something else. Cost to get a part locally (avoid dropping the gas tank a second time) cost an additional $180. So, BEWARE of this company. Saving money with them costs you more.

SECOND: getting a refund was another major trick. THey SAID: "Kindly
get back to us once you have shipped the part so that we may monitor
your return and promptly process your refund.  As soon as we have the
part back with the shipping department your credit will be processed"

They had the part on Monday morning, but no credit by Friday afternoon. I called and was told the credit would be processed by 24-48 hours for sure. Didn't happen. Monday afternoon, I called credit card company and they handled the credit.

So, don't expect the right part or a refund any time soon with this company.

This report was posted on Ripoff Report on 06/17/2011 09:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/auto-parts-giant/none-found-new-jersey-/auto-parts-giant-sent-wrong-part-refund-after-complaint-to-master-card-none-found-new-j-741990. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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