Complaint Review: AutoPartsGiant.com - Barre Vermont
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- Author Confirmed
- AutoPartsGiant.com 2 Cleveland Ave Barre, Vermont U.S.A.
- Phone: 845-649-5429
- Web:
- Category: Auto Parts
AutoPartsGiant.com Will not ship order and refuse to issue credit Bellflower California
*Author of original report: Autopartsgiant.com
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I ordered parts on 05/13/07 and my credit card was immediately charged. After 4 days of not getting shipping information, I called customer service. The representative stated it would be shipped next week, maybe. I waited two more days and called again. When I inquired about the order the man from AutoPartsGiant hung up on me. I called him back and asked to speak with a supervisor. He said he was the supervisor. When I asked him about my order he stated he could get it out in two days if I agreed to pay an additional $15.00. I told him no and to just cancel the order. He said he would send in a request but doubted the order would be canceled. It has now been two weeks and I still cannot any information. I have called and have always been treated rudely and never given any status on my order. I have sent e-mails which have never been answered. I contacted the Better Business Bureau but this company will not respond to their inquiry as well. This company, if it is fact real, is a total consumer ripoff!!!
Edward
Barre, Vermont
U.S.A.
This report was posted on Ripoff Report on 05/24/2007 06:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/autopartsgiantcom/barre-vermont-05641/autopartsgiantcom-will-not-ship-order-and-refuse-to-issue-credit-bellflower-california-250226. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Autopartsgiant.com
AUTHOR: Edward - (U.S.A.)
SUBMITTED: Saturday, May 26, 2007
On May 25, 2007, I received an e-mail from their customer service. They stated they shipped my order. Of course they have. It's been over two weeks and I already have got the parts from a reputable supplier. This supplier (Advanced Auto) had the parts in stock and were almost the same price.
These people at Autopartsgiant are always pulling a fast one. Now they might allow me to return the parts, assuming they actually shipped them, with a 20% restocking fee. I'll have to get a return authorization number for this before I can ship them back. This should be another problem as the customer service dept likes to give you a hard time about everything. They'll probably hang up on me again. I called them 3 times before they shipped the parts and told them to cancel the order. I also sent 3 e-mails stating not to ship. Of course I got no reply.
I think they only reason they even sent me the parts is because I reported then to the Better Business Bureau, the Federal Trade Commission, the Ca Dept of Consumer Affairs, my credit card company, and WNAC TV channel 5 consumer awareness.
I wouldn't get parts again from these wise guys if they gave them to me.
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