Autozone WONT ALLOW RETURN OF DEFECT PART BERLIN, New Jersey

Tell them  that  it is your  personal  policy  not  to buy  at  stores  that have a problem with returns  and  talk to everybody about it.  This  is  the only  language that  these clown understand.

To "Mechanic in Berlin NJ" Autozone's return policy is printed on all receipts, the website and is posted in every store somewhere near the checkout area. In fact, the website has a banner that states "buy here / return anywhere". That is fact. If a store refuses a return, that store is violating company guidelines. Period. In the case were a customer does not have a receipt the manager on duty may offer a store credit; good at any Autozone. It is not a good practice to refuse returns, It is crazy for a company lose a customer over a return of a few dollars. 

I  decided never ever to go to an Autozone store again.  They used to  be  different in the past but it looks  like  there is some kind of  directive  from their corporate office  in  regards to  returns.

They even started to contract an  "External Return Approval Company"  that will put your driver's  license on a  black list  after one single return  without a  receipt.

The  store  won't  be  able  to do anything for you anymore  even if  they  have been knowing you for years and if  you have been one of  their most loyal  customers.  If  the  system  says  "return denied"  then  the  store won't be  able  to help you anymore.

The  only  thing  (and this is  what  I  strongly  recommend)  is  to  go  somewhere else  where you are still  treated  like  a customer.