AutoZone RIPPED OFF WITH THEIR DURALAST GOLD SERIES BATTERY Hesperia, California

I just wanted to add a "trick" I developed for not losing battery reciept.

Onec I get back from buying a new car battery, I photocopy the reciept,

1 copy goes into a file for my taxes - business expense

1 copy, plus original reciept (usually printed on thermal paper that self-destructs) goes

into a ziplock bag.  Now tape bag directly to the battery.  If, or when battery goes bad,

you *have* a copy of the reciept, all fresh and readable, no searching or thinking involved.

 Now thats just comedy and a response i would have expected from an "Vatozone" employee. 

If you cant tell them the year, make and model, they cant help you...and even then, the word "help" to them is cloudy at best.  Most of their employees ive encountered couldnt tell you the difference between their a*s or a hole in the ground.

To this day, i still have not stepped foot in another Autozone and it feels good...REALLY good...ive taken a couple of their customers with me in the process.  Especially since our local Napa bends over backwards and does whatever it takes to get the customer what they actually need and to keep them happy.  Good customer service is worth its weight in gold and ill happily pay a little more to deal with someone competent and who also sells much higher quality products...maybe thats something you should recommend they add to their employee training videos...

Look. Autozone is a massive company and of course things go wrong but our computer system actually works very well.

Here is the amazing thing that I see on a day to day basis which is people can't or don't know their phone numbers. Also, any warranty information after ended will appear on the receipt. In conclusion if you would have looked at your receipt prior to leaving the store you good have had any future issues handled.

We actually had a situation the other day where someone had purchased a Duralast Professional battery which sells for $129.99. He came in and let us know that his battery was bad which normally is a two second process to replace. The customer began telling us that he had purchased that battery at a yard sale and he figured we would just give him a new one.

Going to NAPA is a joke because the quality of their parts isn't anything to brag about and their prices are very high.

Usually at part stores, on the door, when you leave it says'