Report: #1163062

Complaint Review: avanset - London Internet

  • Submitted:
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  • Reported By: Kris76 — Atlanta Georgia
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  • avanset 27 Old Gloucester Street Internet United Kingdom

avanset certplex Misleading advertising on 1-month subscription. Bait and switch London Internet

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Avanset is a company that provides subscription based services for exam simulators.  Avanset offers several subscription options from 1-month to 12-month.   Unfortunately, their advertising for the 1-month subscription is misleading and apparently a bait and switch tactic.

Avanet currently advertises a 1-month subscription for $59.99 and a 3-month subscription for $49.99.   Their website does not specify a minimum duration on the 1-month subscription and leaves the impression that one can pay $59.99 and get a 1-month subscription.

I purchased the 1-month subscription and canceled the subscription at the end of 1 month.  I was surprised to find that Avanset was demanding a $59 charge to cancel the subscription prior to a 3 month term.   A minimum duration of 3 months was not specified on the poduct page, checkout page, terms of use or billing policy page of Avanset web site.  Additionaly, my invoice stated a 1-month subscription

Concerned of incurring additional fees from Avanset I canceled my account and paid the $59.   I contacted Avanset support requesting the refund of $59 due to the misleading advertising.  I provided Avanset with a summary, my invoices, and screen shot's of the misleading advertising with a recomendation on how to prevent similar incidents.   Avanset support was not helpful and refused to escalate my case internally.  Avanset stated that their 3-month policy is communicated on their support page.  A support page is not an appropriate place to put service terms.  Avanset was using the support page to claim that the term is documented on their website.  I was very suprised by Avanset's response and lack of concern over a misleading advertising/bait and switch claim.

Initialy, I thought that the misleading advertising may have been inadvertent. However, after dealing with Avanset support I firmly believe that Avanset is purposely using the misleading advertising. 

I would recomend avoiding the services of Avanset/Certplex as their misleading advertising appears to be condoned by their organiztion.

This report was posted on Ripoff Report on 07/18/2014 06:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/avanset/internet/avanset-certplex-misleading-advertising-on-1-month-subscription-bait-and-switch-london-1163062. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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