Complaint Review: Bally Total Fitness - pasadena California
- Bally Total Fitness 12440 east imperial hwy, norwalk, CA 96050 pasadena, California United States of America
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- Category: Health Clubs & Gyms
Bally Total Fitness Refusal to cancel membership and aggressive harrassment for money and reporting to credit bureaus to destroy my credit rating pasadena, California
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I joined Bally Total Fitness in Pasadena and signed a complicated 10 page document for the membership. I was told I could cancel any time if not happy with the gym. I was unhappy with the gym for several reasons - but also had health reasons for not going and after a few weeks called to cancel. They said I could not cancel unless I had a medical reason - they required proof - Doctor's letter, dates and times of medical condition etc etc. I went to the trouble - and put my doctor to the trouble, of writing the letter (I have Asthma and toe joint pain). But this was of no consequence - they wanted more "proof", and I was not allowed to discontinue my membership. Then they started sending harrassing letters demanding $1768.00 or they would report my "delinquent account" to credit bureaus. Which they did. They called me repeatedly on my cell every day for months to harrass me - and sent numerous threatening letters. I had only used the gym 4 or 5 times in the first few days and was no longer interesting in the unprofessional behaviour of the staff (cancelling a training seesion last minute and not making it up or refunding the cost, salacious behaviour by a male trainer), and the fact that I was having trouble with my asthma and toe joints. I think fair enough reason to cancel membership. And in fact feel that it is outrageous in the first place to con people into signing a two year agreement for $2000 that it is not possible to cancel at any time or ever for gym membership. Call me stupid - but it did not cross my mind that a gym would have such a toxic policy that can only do their business harm. Two years later - after they have destroyed my credit rating - they are still sending letters offering deals to pay off my "debt" - while also sending me emails to join the gym and leaflets extolling their wonderful services.
This report was posted on Ripoff Report on 03/16/2010 04:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bally-total-fitness/pasadena-california-91106/bally-total-fitness-refusal-to-cancel-membership-and-aggressive-harrassment-for-money-an-581722. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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