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Report: #626050

Complaint Review: Bank Of America - BofA - Internet

  • Submitted:
  • Updated:
  • Reported By: goober — Florida USA
  • Author Confirmed What's this?
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  • Bank Of America - BofA Internet United States of America

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This Gold Option Loan was marketed as a fixed rate loan for X number of years at X percent. Maybe it stated in the fine print in the marketing material that it was a credit line, but we didn't see that. Perhaps the print was too fine.

When the economy started to go south BOFA sent us a letter stating that this fixed rate LOAN was now going up to 28.99% interest rate or there about. We had never been late or missed any payments.

Next month another letter comes telling us to disregard the first letter and that the bank would not be charging a higher interest rate on that fixed rate loan. I ignored the first letter, figuring that it was a typographical error and they could not possibly charge us an interest rate like that. If they had, we would have been pushed to default.

It turns out that the "Loan" was a credit line that was unsecured. However; we also received a letter prior to the rate charge hike, stating that if we took any advances on this FIXED RATE LOAN that we would be charged a higher interest rate. So how is it a fixed rate loan if they can charge whatever they want?

On the website where we make our monthly payment it says GOld Option Loan. It also says the amount of credit available is $X amount. But how is it available when we can't transfer it to a checking account or take any cash advance on it. They took that away from us. They no longer provide access checks to the money or the ability to transfer it to another bank, so there isn't a way to take cash out. confusing since it still says credit available and the so called credit line goes up every month as we make a payment and reduce the debt.

We have other credit cards with BOFA and always pay more than the minimums and pay on time each month. Have never been late. Yet they pulled in my husbands line of credit with his credit card right before the new laws ( card act) went into effect.

Is there any class action lawsuits out there regarding the Gold Option Loans that were marketed to consumers. It appears it is not a fixed rate loan and the way they have the finance charges structured it seems to be a loan at 50% not the 13.99% marketed and sold to us. Is this rate of intrest compounded hourly?

We have been paying on this loan for years now. the original loan was for $26,500 and now it's about $18,400. I think if they reduced the interest rate it would be beneficial for both us and for BOFA. It would allow us to pay off the loan quickly and BOFA would have less defaults if they worked with their customers.

I feel it was predatory at the very least. No class action lawsuits out there on this or has everyone defaulted already?

This report was posted on Ripoff Report on 07/23/2010 02:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bank-of-america-bofa/internet/bank-of-america-bofa-bofa-gold-option-loan-predatory-marketing-tactics-internet-626050. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#2 General Comment

Your description exactly matches the tricks they use with credit cards

AUTHOR: Jim - (U.S.A.)

POSTED: Friday, July 23, 2010

They send a notice your rate is going up to (Whatever screw Job they think of) IF you purchase anything, usually they do this and wait a month to send it so there ARE new charges on the month you didn't know.

Then when you try to pay it off they put ALL payments to the older, Lower Balance FIRST making the higher rate Payments paid LAST (And getting huge interest all the time)

Is it crooked YES, is it Illegal NO

Close and pay off the account, watch carefully for them NOT closing the account and charging FEES up the a*s.( Their tried and profitable theft model)

Good luck, be carefull they have only made the first small "Screw you" step, others and larger Gotchas to follow.

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#1 Consumer Comment

Most likely defaulted...

AUTHOR: Ronny g - (USA)

POSTED: Friday, July 23, 2010

There are quite a bit of complaints about this. Many customers feel deceived, and that a fixed rate loan has essentially been turned into a revolving loan by this bank when the bank realized it can make more money in interest that way.

I am not an attorney nor have a copy of your original terms contract. You might want to find the original and bring it to a lawyer and then you can be properly advised whether or not you have a case. If you do, then a class action suit is feasible as it would mean there are many others out there in the same boat.

What you state in the report makes sense...as the bank stands to lose more on defaults then being fair and working with the customers so they can continue to pay on time...and be able to eat. However the bank has a big advantage over us when they default. Tarp Funds (bailouts). So from a risk standpoint, they are protected either way.

B of A is aware of what they are doing to their customers...they just do not care really. Here is a quote from an article a few months back..I found it on HULIQ website titled ...

Regulators Investigating Complaints Against Bank of America About Loan Modification Fiascos



"Bank of America has a dismal record of assisting home owners. They have offered one excuse after another for their failures, but the bottom line is their system is wrought with issues that are not acceptable, either to those trying to get a modification, nor to regulators who are investigating the complaints against the bank."
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