Bank Of America - BofA Never cancelled lost card when requested. Internet

I responded to BOA with the following response:

Unfortunately your reponse seems to be a generated email that includes a number that goes directly to the same people I was talking to before. I'm actually quite puzzled as to why your company even bothered. Did anyone actually read the email. I clearly stated that I would be closing my account with Bank of America, however your response includes "You are an important customer to us and we look forward to your continued relationship with Bank of America". I will be sure to add this information to all complaints that I have added to blogs and various websites. Your customers and future customers need to be aware that you have such little regard for your customers that you don't actually even read any of the emails sent to your company. Thank you,

Their response to that: (obviously they don't actually read their emails, but rather copy and paste general responses)

Thank you for your inquiry dated 6/8/10 regarding the our service and debit card. We will be happy to assist you.

We certainly understand your concerns and apologize for the inconvenience caused to you.

We regret that your request was not completed correctly. We strive to ensure that every customer's request is handled appropriately the first time we are contacted. Bank of America has a commitment to provide the highest level of service possible. You can be assured that we will make every effort to avoid a similar situation going forward.

As mentioned earlier, in order to receive a new debit card we recommend you to contact us at 1.800.696.6346.

We once again apologize for any inconvenience this may have caused. If we may be of further assistance, please contact us again by e-mail. We value you as a customer and appreciate your business. Thank you for choosing Bank of America. Sincerely, Caitlyn Snape Bank of America

I received a response from the Office of the CEO requesting my phone number, I responded, however have not yet heard from them.  Understandable as it's only been a day and I'm sure they have quite a few customers that are very unhappy and have similar issues that need resolved.

I also sent an email through my mail link in the website for the actual account and received the below response, although I'm not sure why they even bothered responding.  The number they give is the number for their customer service, the same people that I spoke to before.  In addition they didn't even seem to actually read my original complaint.  Argh......

Their response:

Thank you for your inquiry dated 6/7/10 regarding the debit card. Your concerns are very important to us and we will be happy to assist you.

We regret to hear of the experience you have described with Bank of America, we are glad that you have brought this to our attention. Our commitment is to provide the highest level of service possible. These standards demand that we treat you and your requests with understanding, integrity and respect. You are an important customer to us and we look forward to your continued relationship with Bank of America.

While we make every effort to assist our customers who contact us by e-mail, there are certain situations which require a conversation with a specialist. For us to provide you with the best and most efficient service, we ask that you to call us at 1.800.696.6346. We apologize for any inconvenience this may have caused.

Please be assured that we know your time is valuable and would not direct you to contact us by telephone unless absolutely necessary.

We value you as a customer and appreciate your business. If we may be of further assistance, please contact us again by e-mail. Thank you for choosing Bank of America. Sincerely, Sue Van Bank of America