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Report: #1411089

Complaint Review: Bank of america - Boca Raton Florida

  • Submitted: Thu, November 09, 2017
  • Updated: Thu, November 09, 2017
  • Reported By: Philip — Miami Florida United States
  • Bank of america
    1000 federal highway
    Boca Raton, Florida
    United States

Bank of america Boa Gave me wrong information that has done nothing to fix it. Boca Raton Florida

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In order to understand what happened and why I am writing this report I must give a little information on what leads upto to this event. I recently was wronged very badly in my business which left me literally with nothing. I been trying to bounce back since 10/25/17. One the 1st of this month 11/1/17 I had to move out of current residents. I have been living in my car living on peanuts awaiting the check for my security deposit to get back up. I've been working but the new job will be 2 weeks till I receive that pay.

Finally on 11/6 at 7 p.m. I received my check. It was like weight of the world came off me and things would get better. I have a bank account with Bank of America and the check was a chase check. I do all my banking with Bank of America because that's "my bank". So since the bank was now closed I called into boa for guidance since this piticuler time was so very important. I am a single father and a friend was watching my 4yr old daughter till I got a place.

I got the day care to let me owe a week. I managed everything to my last cent and so on. So after reaching a representative at boa and explaining my situation I asked what should I do. It's not a Bank of America check and I only have $20 left in my account? I can't be held up this situation is dier and I must get the ball rolling. The advice from the boa rep on the was don't go into the bank like normal to cash or deposit your check because there is a chance it can get held for 3 days.

I told oh no I need this asap 3 days wait can't happen. The boa rep then said deposit the check into the ATM you will have $200 available immediately and the remaining funds will be available within 24 hours. That sounds purfect I only needed a little cash everything else I need in the account to pay things. So I went to sleep got up at 6a.m. For work and headed to the boa on federal highway by Spanish river. I deposited my check the checked my account. Zero available and then I look at my receipt it says hold until 11/16 mind you it's 11/7.

My heart dropped I fell to my knees. I waited at the door of the bank till 9a.m when they opened. I went up the chain at the bank where I was told basically absolutely nothing can be done and I would get the funds on 11/16. Since then I've spent countless hours on the phone trying reach someone higher up at boa that can help. I eventually always get hung up on. I went to a few different boa locations and nothing. I would understand this completely and I would say I made if I had not called in and asked my bank what I should do.

Never was anything remotely like this mentioned. I was not ok with a 3 day hold let alone 8 days. I'm in a situation where using my bank and following the advice they gave me literally has left me homeless and what not for another week! I could of went to a coner store payed 1% and had the funds instantly! But I'm watching every penny so close because I'm getting back or was getting back on my feet. I know someone at boa can help me and should. They made this mistake I followed what they instructed me to do. Not only have I been ripped off no one will let you speak to an actual higher up in the company because they no it's wrong!

This report was posted on Ripoff Report on 11/09/2017 05:26 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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