Complaint Review: Bank of america
- Bank of america
- Category: Banks
Bank of america Boa On 05/032017 6:00am a guy at customer service was very rude and actually put the phone down in my ear. He called himself Jerry or Terry. This after golding on for a long time with a serious credit card issue. Nationwide
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On 05/03/2017 at 6:00am I called credit card customer care at Bank of America because my card did not work. I called the day before to make sure that my card would work on my travels. I called customer care from the airport where I tried to use the card. The customer care fellow who called himself Jerry/ Terry started reading my transactions. I politely asked him to rather just see if the travel arrangements has been approved. Turns out it was and that the problem was with the chip machine at the store I tried to use the card. Good news and no problem. While I had Jerry on the phone, I thought I might as well check my transactions. This was too much to ask and he started acting rude and put the phone down in my ear. This left a bad taste in my mouth since I also work in the customer care industry. I do not believe that I will keep banking with BOA after I return and do have accounts at one of the other big banks.
This report was posted on Ripoff Report on 05/03/2017 03:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bank-of-america/nationwide/bank-of-america-boa-on-05032017-600am-a-guy-at-customer-service-was-very-rude-and-actua-1371004. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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