Report: #1371004

Complaint Review: Bank of america

  • Submitted: Wed, May 03, 2017
  • Updated: Wed, May 03, 2017
  • Reported By: Bennie — Key Largo Florida USA
  • Bank of america

  • Phone:
  • Web:
  • Category: Banks

Bank of america Boa On 05/032017 6:00am a guy at customer service was very rude and actually put the phone down in my ear. He called himself Jerry or Terry. This after golding on for a long time with a serious credit card issue. Nationwide

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 On 05/03/2017 at 6:00am I called credit card customer care at Bank of America because my card did not work. I called the day before to make sure that my card would work on my travels. I called customer care from the airport where I tried to use the card. The customer care fellow who called himself Jerry/ Terry started reading my transactions. I politely asked him to rather just see if the travel arrangements has been approved. Turns out it was and that the problem was with the chip machine at the store I tried to use the card. Good news and no problem. While I had Jerry on the phone, I thought I might as well check my transactions. This was too much to ask and he started acting rude and put the phone down in my ear. This left a bad taste in my mouth since I also work in the customer care industry. I do not believe that I will keep banking with BOA after I return and do have accounts at one of the other big banks.

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