Complaint Review: Bank of America
- Bank of America
- Category: Banks
Bank of America Corporate Offices BOYCOTT B of A as they HATE their VIP customers Las Vegas, NV Nationwide
*Consumer Comment: The Trifecta Poker Hand
*Author of original report: INSULTING & EXTREME RUDENESS to VIP cust is B of A SOP
*Consumer Comment: What the heck..
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When I became a preferred VIP customer of B of A they treated me like GARBAGE. I called their 800 "customer service" line and asked for a reversal on my B of A Visa. I am a disabled, senior citizen.
You would NOT believe the cruel, hateful, degrading insults I received from the B of A rep of WHY I had bought the product in the 1st place. (Why don't I remove my breast implants so I can fit into the dress that was made 4 sizes too small? Excuse me, I don't have and would never, ever get breast implants or anything of the equivalent. So WHY don't I lose a little weight to fit into the garment? Excuse me, I've just spent a full year in bed recovering from serious medical issues and I'm certainly not fat, and besides I'll never fit into a size 2. I gave my measurements and sizes for the custom made dress which I was told would be made in NY. The company lied. There's not enough fabric in a size 2 dress to go around my bust.)
The company tried to settle with me online offering me a major, major discount. Of course I refused as I had already talked to the woman's supervisor who CLAIMED she would counsel the employee on her inappropriate behavior, and reverse the charges. As I have poor vision I had to trust her. Too late I found out the manager had done absolutely nothing and I was 100% screwed.
I was still stuck with B of A. When I next needed to make a dispute of charges I repeatedly asked for a manager right off the bat. I was refused and GUARANTEED this rep wouldn't make a mistake. Guess what? By the time a few months later I made a follow-up call and learned this rep had NEVER filed the necessary paperwork to dispute the charges, the company was out-of-business and I was out $$$. The rep tried to tell me that she could go ahead and file the paperwork at that time. She REFUSED repeated requests for a valid explanation of EXTREME NEGLIGENCE and FRAUD. I demanded to speak to a manager. I was put on hold and then obviously purposely disconnected.
I called back and had to go through my complaint over and over and over again after being passed around to numerous low-level idiots who did NOTHING but tell me managers "aren't here right now." No they "didn't know when one would be available." Of course they couldn't leave a message or do anything else to help me either.
As soon as I was physically well I called my bank. It took me ALL DAY of calling every single hour to try and get someone to answer the phone. NO ONE ever did. I KNOW you can NEVER walk into the bank and see anyone without HOURS of waiting. I do NOT drive and the branch is about 6 miles roundtrip away. I have to be in good physical health as it means walking uphill.
I walked into another branch early last Dec. I demanded to immediately CLOSE my account. I was mad I was being charged by 2 different companies for monthly fees AFTER I had told them repeatedly I wanted to completely cancel. Friends had told me the ONLY way to end the regular monthly charges was to close the account. At the Ft Apache and West Tropicana branch of B of A I gave them one full hour. had to talk to multiple individuals giving them the same, extremely stressful story. Guess what happened? ABSOLUTELY NOTHING. Total waste of my time.
Then I tried calling a different branch of B of A, the one on Spring Mountain and Wynn. The branch manager finally gave me his number for Corporate B of A. It was a BUM number although they answered B of A right off the bat. Payroll dept for B of A? I was jerked around for 2 solid hours until I got a supervisor who REFUSED repeated requests to give me his name. He only would identify himself as "I'm Susan's supervisor." Yes this is the quality of customer service personnel B of A hires. A man who is a supervisor who thinks it's really funny to REFUSE repeated requests to give his name.
So I called back and finally got to his office manager who chewed me out for calling the wrong branch of B of A. Excuse me? Why isn't she blaming the branch manager who gave me this number? How dare she blame a customer. Sure she lied and promised repetedly to have the Exec Office of B of A contact me. What a joke.
I've filled out another complaint a month ago with the Better Business Bureau asking to be contacted by EMAIL ONLY. I've given B of A one full year to call me and now my lawyer wants a copy of all correspondence. Guess what the 100% incompetents at B of A have been doing to me? That's right. Non-stop, harassing phone calls DEMANDING I talk to them IMMEDIATELY just because they are finally calling me now, one full year later. Excuse me? Just because you decide to finally attempt to respond does NOT mean I have to stop an emergency situation to talk to you. I lost my full-time job because the JERK at B of A did NOT respond to "EMAIL ONLY."
How many times must you tell someone, STOP CALLING ME. EMAIL ONLY? Does this idiot EVER listen? Of course not. He keeps on calling and calling and calling and calling and leaving messages, and leavng messages, and leaving messages.
How SELFISH and RUDE is this jerk? Would you EVER want to talk to the MOST INCOMPETENT IDIOT in the entire world who doesn't care if he wakes you up? If he interrupt an extremely crucial call with your doctor? If he bothers you in the middle of any emergency situation? Yelling at him to STOP BOTHERING ME and to respond by email ONLY as I stated ONLY makes him bother me 10 times MORE.
I just got an email from Better Business Bureau claiming B of A stated that they were really trying to settle the situation and my complaints. My lawyer INSISTED I get copies of all correspondence with B of A which again means email only. The jerk has left more messages demanding I call him "at my convenience." Right.
As if he would ever be available at my convenience. As if I would ever want to talk to anyone who DEMANDS REPEATEDLY that I talk to him RIGHT THAT SECOND despite my telling him I was dealing with an emergency at work and could NOT talk at all. Instead he INSISTED ONCE AGAIN that since after one full year B of A had finally, finally called me back I should be willing to stop my entire life and listen to him for as long as he wanted. Thanks a lot B of A for making me lose my full-time job. This phone number is shared by others and they are FURIOUS at having to listen to your bothersome messages knowing I've even YELLED AT YOU TO STOP calling me. I even tried slamming down the phone in the jerk's ear as I was throwing up so violently I couldn't talk. What did he do? Called right back over and over and over again.
This report was posted on Ripoff Report on 07/06/2016 11:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bank-of-america/nationwide/bank-of-america-corporate-offices-boycott-b-of-a-as-they-hate-their-vip-customers-las-veg-1315356. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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