BCK Communications - Directv Installer, Service And Equipment Provider ripoff BCK Communications Failed to honor warranty or to show up for two scheduled calls Riverview Florida

I am the person who logged this complaint, thought an update would be in order.

Despite the flowery response from BCK about only being interested in customer satisfactions their solution to the problem shows the poor quality of their support.

BCK said they had found me a HD10 and would ship it to me. A couple of days later, a installer in called me to make an appointment to pick up my old HD10 receiver. Told him that was something I had purchased for 300 bucks and it did not belong to DirecTV or BCK. Informed him I was waiting on a replacement HD10 in the mail. That seemed to confuse him and never heard from him again.

After a few more calls to BCK a replacement receiver showed up about a month later. It was used, had no box, remote, manual, instructions. Did manage to activate it by calling DirecTV. I wrote BCK twice and DirecTV once asking who or where to ship the old receiver to, no one responded from either company.

In March of this year, DirecTV notified me that my service contract was extended by two years with them because I had received a free HD10 receiver through BCK. Wrote them twice asking what is up and once to BCK, no response from either.

It gets worse. Was online at the DirecTV website yesterday looking at the cost of a HD receiver with a DVR, their web site does not show prices. It asked if I was an existing customer, when I responded with my user name and password the site transfered me to a page that would not load completely, my browser warned me that I was on a insecure site and not to divulge any financial information. Eventually, I had to logging off and reloggin on as the browser would only show this warning. When I accessed my account it showed a pending order for a HD receiver, it showed no schedule shipping date. I was only looking for a price.

There is no way to cancel anything online. A call to DirecTV resulted in being given instructions to call BCK communications to cancel the order. Guess what, BCK says to call DirecTV that they can do nothing about it and, btw my on file credit card was just charged 300 bucks for a HD receiver.

This morning I got ahold of Roman a supervisor at DirecTV. He said what was showing up online was the order from BCK communications for the replacement receiver not the HD with DVR. Their web site shows no dates on the pending orders, Oh did I mention that the order shows it is STILL PENDING as of today??? He offered to contact BCK on the phone while I waited on hold. I was immediately connected with a person at the install que who had no idea what was going on. I called back but the person I talked to says they could not re connect me with Roman as he works in another state, apparently everyone at BCK and DirecTV are in very different states.

So as of right now, BCK says I was just charged another 300, DirecTV says they don't know about the charge but what shows up online as pending is an order from February for a replacement HD10.

I am waiting another hour for my bank to open and am going to do what is necessary to prevent them, or DirecTV from ever charging anything to my card again. I will probably wind up getting disconnected from DirecTV but at least this will ALL BE OVER!!!

Nightmare in Barstow, watch out!!!

I hope he is for your companies sake this is the fourth complaint that I have read on this site in less than a month. It seems BCK would have there stuff together for the lack of a better term. it seems to me that when you said the HD10 reciever would still work but they need a HD20, then the contractor that was out at there house was right in telling them they needed a different model of receiver but when the order was placed to have a new one put in your company dropped the ball and no one showed up . And it seems to me Jerry's job may be indanger, because he was in a more recent report from 2-3-06 for being very rude to a customer over the phone sounds like a unlikely coincidence to me.

I recently received this complaint and have contacted Mr.Legenza and shipped a HD10 receiver to him. I apologized for the delay in resolving this issue but BCK Communications, Inc. was trying to educate Mr. Legenza on the upcoming changes at DirecTV and why he needed a HD20 receiver instead.

DirecTV is currently changing their High Definition format, the HD10 does not have the capability of showing Local channels in High Definition without an Off Air antenna but the HD20 does.

In the end all that matters is the customer and Mr. Legenza is satisfied with the HD10.

Sincerely

Patrick Dunbar
BCK Communications, Inc.