BCK Communications Direct TV Installation Nightmare Ripoff Tampa Florida

Hi charles

I was not meaning that the dvr will not work at all with out a phone line, it will but you have to have the phone line hooked to it to order ppv movies. And that is simply what I was trying to say sorry it came out as a crock to you.

frank
i will be sure not to use BCK Communications or any of there services

jane from S.C.
its great that you get good service every time you call(hard to beleive) but good
but the fact remains that frank was shafted by BCK Communications
and as a provider they are not in charge so if a customer calls with a bit of anger then the best thing is too aplogize to the CUSTOMER after all it is his/her money thats paying them

troy I.N.
i have had dvr for 3 years and never once needed a phone line in order for it to work
so thats a crock

pat BCK Communications

im sure that you are a good person but in order to have a comeback customer or even new customers you need to inform those that answer the phones that its us that pay there wages
if it wasnt for the customer then your compnay wouldnt even be here so i suggest you screen those employee's you have

Frank from Alphretta --

I have had nothing but professional, courteous customer service reps when calling customer service from BCK Communications. If you speak to the customer service rep or supervisor with the same respect that you wish to receive from them you will have a productive, problem solving customer service experience. Always remember the person on the other end of the phone is the one who can help you.

Sincerely, Jane

Frank from Alphretta --

I have had nothing but professional, courteous customer service reps when calling customer service from BCK Communications. If you speak to the customer service rep or supervisor with the same respect that you wish to receive from them you will have a productive, problem solving customer service experience. Always remember the person on the other end of the phone is the one who can help you.

Sincerely, Jane

Frank from Alphretta --

I have had nothing but professional, courteous customer service reps when calling customer service from BCK Communications. If you speak to the customer service rep or supervisor with the same respect that you wish to receive from them you will have a productive, problem solving customer service experience. Always remember the person on the other end of the phone is the one who can help you.

Sincerely, Jane

Frank from Alphretta --

I have had nothing but professional, courteous customer service reps when calling customer service from BCK Communications. If you speak to the customer service rep or supervisor with the same respect that you wish to receive from them you will have a productive, problem solving customer service experience. Always remember the person on the other end of the phone is the one who can help you.

Sincerely, Jane

Do you have any other options than direct tv or dish network? If you do I would get that service. First of all why would you want a DVR box that will not work right unless it is plugged in to a phone line, I beleive it is because they do not have the ability to keep the box updated through the satillites signal. I work for a cable company. I am a lead service tech, and none of our equipment needs a phone line to work , of corse unless you would have our telephone service but that is obvious. But I would run the numbers before you decide to cancel your service exspecially if you would have to pay a $100 or $200 dollar cancelation fee, I would add up what it would cost you per month for the length of your contract and see if it is more or less than what you would pay for the cancelation fee, I would guess it would be more. And then you would at least know if it would cost you or save you money to cancel it or keep paying for a half way working service. hope this helped in some way, and heck I don't know maybe Pat will be able to do something about your problem, but I hope that it would be more than just to apologize.

I am writing in response to the claim Mr. sublet made against BCK Communications, Inc. for not installing his DirecTV system in a timely manner and for the manner in which he was spoken to by both a customer service representative and a manager. I made a few attempts to contact Mr. Sublet to apologize to him personally but was only able to leave a message doing so.

Mr. Sublet also mention the DVR, unfortunately DirecTV DVR's requires two cable lines and a phone line in order to work correctly.

BCK Communications, Inc. sincerely thank Mr. Sublet for his patience and for Becoming a DirecTV customer,, we will address this issue with the manager involve and try our best to prevent this from happening in the future.

Sincerely

Patrick Dunbar
BCK Communications, Inc.