Best Buy - Geek Squad Sold me a backup plan, failed to back my computer up, replaced hard drive Gilbert, Arizona

Sony called me 3 weeks later and said that the hard drive was not performing optimally, and was failing their tests. They asked me if I had my information backed up, and I said yes. He said good, because we do not do backups here, and we will be replacing your hard drive for you.

Last week, Geek Squad called and said my computer was ready. I was 5 minutes away, so I stopped in. He showed me the computer, and I noticed it was new. He said, yes, Sony had replaced almost everything. As we opened it, I asked if all the data had been restored. He looked at me and hesitated. He said, we don't have the DVD's for that. I said well, I paid you $99 to backup and transfer all of my data. He looked at my file, and informed me that it had been checked in wrong, and he would still need to put all of my data back on the computer. He asked me again if I had paid for the service, I was beginning to get concerned. He said he needed to keep it for two more days while he put all of the data back on my machine.

It is now two days later, and I have not heard back from GS, so I called. The representative on the phone informed me that he was the one that had checked the machine in. He informed me that the hard drive had gone completely bad, and that NONE of my data had been retrievable, and that they would be refunding my $99.00. 

At this point I flipped out, and yelled how unacceptable that was. If the data was un-retrievable, why hadn't he called me and informed me. He said that he was sorry, but there was nothing he could do. I said that my hard drive had been fine. When I dropped it off, we started the computer with NO ISSUES, except the fan was not going. ALL of my photographs and documents were there.

At this point I have spoken with a GS manager, and a store manager. They said they would try and retrieve my old hard drive from Sony on Monday.

I cannot believe that I trusted them to keep my information safe, and they DESTROYED it. I am LIVID, SHOCKED, AND IN TOTAL DISBELIEF!!!