Best Buy Geek Squad Geek squad waited 3 weeks before shipping my computer to HP. Then the desktop tower was received with damage. Lafayette Indiana

Sorry Secret_Agent. But You must be the ONE AND ONLY member of geeksquad that works at the ONLY best buy that actually does their job. Let me ask you, do you wear an anti static wrist strap??

The reason I ask, I had a client that had an HP laptop with a damaged HDD, they took it into best buy to get a replacement, they replaced the drive (for a couple of hundred bucks) and when the client got the Laptop back, it didn't even turn on.

There are lights around the screen that turn on then off when it powers up, the only thing is, they turn on, then stay on. Nothing else happens. I have tried to pinpoint the problem, and have tried everything from removing the ram, hdd, processor, etc. I have also gotten on the phone with HP and have determined that GeekSquad damaged it while replacing the HDD, probably from NOT using an anti static wrist strap.

Anyway, I will be using another store (a shack that sells radios) to send the laptop to HP to be repaired.

The HP repair center either damaged your pc before it was shipped back to the store OR they shipped it / packed it incorrectly causing it to become damaged while being shipped back to the store, used to happen pretty often at my repair center. Now the only cases of damage we get are when the store does not package it correctly to send to us and it arrives with a cracked lcd or damaged case parts. The store is however to blame for the 3 weeks it took to be shipped. I had a laptop arrive at service from a store that had a service order that had been opened for about 3 weeks already when I got it. Better yet, when I researched this serivce order along with the units previous service ordersI discovered a period of about 3-4 weeks between when the most recent completed service order was closed and the new one had been made, better yet was the fact that the new service order said that the unit had been in their possession the entire time and the customer had not yet recieved their laptop back. So that's a period of 3 to 4 weeks that the store has NO records of having the laptop in their hands although they say they have. That laptop could have been stolen or destroyed or just lost in the time and due to poor record keeping, no one would have been able to blame the store. Luckily, the unit was 'found' (I am assuming it was lost during this period) and finally sent to service to be repaired

The HP repair center either damaged your pc before it was shipped back to the store OR they shipped it / packed it incorrectly causing it to become damaged while being shipped back to the store, used to happen pretty often at my repair center. Now the only cases of damage we get are when the store does not package it correctly to send to us and it arrives with a cracked lcd or damaged case parts. The store is however to blame for the 3 weeks it took to be shipped. I had a laptop arrive at service from a store that had a service order that had been opened for about 3 weeks already when I got it. Better yet, when I researched this serivce order along with the units previous service ordersI discovered a period of about 3-4 weeks between when the most recent completed service order was closed and the new one had been made, better yet was the fact that the new service order said that the unit had been in their possession the entire time and the customer had not yet recieved their laptop back. So that's a period of 3 to 4 weeks that the store has NO records of having the laptop in their hands although they say they have. That laptop could have been stolen or destroyed or just lost in the time and due to poor record keeping, no one would have been able to blame the store. Luckily, the unit was 'found' (I am assuming it was lost during this period) and finally sent to service to be repaired

The HP repair center either damaged your pc before it was shipped back to the store OR they shipped it / packed it incorrectly causing it to become damaged while being shipped back to the store, used to happen pretty often at my repair center. Now the only cases of damage we get are when the store does not package it correctly to send to us and it arrives with a cracked lcd or damaged case parts. The store is however to blame for the 3 weeks it took to be shipped. I had a laptop arrive at service from a store that had a service order that had been opened for about 3 weeks already when I got it. Better yet, when I researched this serivce order along with the units previous service ordersI discovered a period of about 3-4 weeks between when the most recent completed service order was closed and the new one had been made, better yet was the fact that the new service order said that the unit had been in their possession the entire time and the customer had not yet recieved their laptop back. So that's a period of 3 to 4 weeks that the store has NO records of having the laptop in their hands although they say they have. That laptop could have been stolen or destroyed or just lost in the time and due to poor record keeping, no one would have been able to blame the store. Luckily, the unit was 'found' (I am assuming it was lost during this period) and finally sent to service to be repaired