Best Buy warranty lies Flint , Michigan

The geek squad precinct is where you go for repairs and upgrades. So if you overheard all this, you had to be on line. What did you need geek squad for if you have been repairing computers for 15 years?

Not trying to defend geek squad per say, but your story doesn't add up..just sounds like more Best Buy bashing.

Now, this is not to say someone who works there is infallible to a mistake. Every business as good employees and bad employees. But to bash a whole company based on this story, is like claiming they shoved water and mold into your stereo even though it was covered under warranty...it just does not add up.

And I notice some people say they are rude..I wonder if any customers are ever rude to them..and try to scam them..you think?  Nine out of ten times what "being rude" means is being told something you don't want to hear, but it is simply the truth.

He left this same nonsense on several reports. It seems to be some kind of attempt to discredit me..but it falls so very very short. First off it claims of hypocrisy yet he uses posts from different reports that are regarding separate instances and situations to prove I am a liar..but it FAILED.

Robert, you should actually read the reports before you try to use any to slander someone..it makes you look kind of foolish.

Then he starts ranting about how I can never be wrong or something to the effect, yet he leaves posts where I have admitted if i was wrong, or making a retraction. He also leaves reports where I agreed with him, yet he says I am wrong.

Then he leaves link to reports accusing me of fabricating my experience..where I have went to school and worked very hard to accomplish. I don't really care what anyone thinks or believes about me personally, but I have a right to make corrections and defend myself if called a liar.

He also puts words in my mouth so to speak...because he knows most people may believe him and not actually click the links to the reports he left. The only link he did not leave, is the one about the Walmart DVD non refund where there is debate regarding copyright law..and then uses a text book I wrote as an example, yet the post is about returning a DVD, honestly it is hard to keep track but apparently he put a lot of time into it..but where he missed..is the effort..he put no EFFORT into it, it is blatantly wrong information. Anyone who really cares, which I doubt anyone but Robert does..can read my followup responses and link to the evidence...

Okay here goes...

http://www.ripoffreport.com/fast-food-restaurants/mcdonalds/mcdonalds-general-complaint-i-52a25.htm

so I got a couple of bites before tossing the rest
again out the window. I hope it doesn't kill any wild animals that find
it, although they are probably smarter then me and will smell it and
walk away.

When called out for his illegal littering, on a busy
road, The Great and Powerful Roz rationalized that he really didnt
litter because..wait for it.

Normally "food" would be considered
organic and not actually be littering...

Yup!  There you have it!  This
is why hes the Great and Powerful  Roz!  Never wrong, always right, always has to have the last
word.  The rest of us poor schleps have to live
within the laws of our society but not the Great and Powerful Roz!!!

Only in the Land of Roz, is littering not littering, is
rambling with 30 page rebuttals and name calling considered debating
and having the last post means a win.  LMAO!

The Wonderful Liar (AKA The Cowardly
Lyin):

http://www.ripoffreport.com/fast-food-restaurants/mcdonalds/mcdonalds-in-vineland-nj-mcdo-a22ba.htm

but when I got it the burger was not at all like the
picture or as described and it was cold and tasted like old socks and
butt wrapped in a stale bun. I didn't want to complain because I figured
they would just spit on the burger so I threw it in the garbage.

In the garbage Roz? In your ROR (see above wonderful
litterbug) you stated you tossed it out the window.  While
you were driving home on a busy street.  According
to YOUR McDonalds ROR you didnt even open your burgers until you were
driving home!  In this rebuttal you give the
impression you were an eat in customer who tossed it in the garbage.
If this rebuttal by you is the truth (making your ROR a LIE) me thinks
you behaved more like the Cowardly Lyin  LMAO!

There you have it folks.  The
Wizard of Roz excels at everything, including LYING! 

MY CURRENT REPLY>>>

Robert is an idiot. Take a look at the links. They are TWO SEPARATE REPORTS.

And, they are regarding TWO SEPARATE INSTANCES. One reply he pasted was from someone else's report back in August of 2009 which I commented on, when I lived in Silverlake, and one was very recent and a report I personally lodged regarding when I was driving home from work to where I currently live in NORTH HOLLYWOOD. One is regarding a deluxe burger from the menu..one is regarding .99 cent cheeseburgers.

I also did not state that I threw the burger on a "busy street". I clearly stated I threw it on the 134 eastbound. It is not a local street. It was the side of the highway. I could not take the smell. I also did admit it was disrespectful, however being it was organic matter, it will not pollute the earth.

Now, tell us Robert..what does any of this have to do with this report? So I admitted I tossed cheeseburger out the window..that means I lost this debate regarding banking policies?? You need serious psychiatric evaluation my friend.

STRIKE ONE...next

The Wonderful Author:

http://www.ripoffreport.com/banks/wachovia-bank/wachovia-bank-excessive-overd-844c8.htm

I used to teach at a school and wrote a textbook. I
have written for a few publications and a home study course but I have
not chosen writing as a profession.

Gosh. You wrote a textbook and yet seemingly know
nothing about copyright law!

Seemingly? What does that mean? Can you back up with any evidence what I know or do not know regarding copyrighting a text book? First of all, I wrote the textbook for a school that I was teaching at. They handled the copyrights through a copyright attorney. I had my attorney look it over, and we came to an agreement. I never claimed to be a copyright expert. Writing a textbook, music, a screenplay etc has nothing to do with how much you know about copyright law. And that is why they have copyright attorneys. The report you are referring too, which has NOTHING to do with this debate about bank policies, was a complaint lodged regarding a customer at Walmart who was told they can not return an open DVD for a refund, and a debate regrading if it was because it was prohibited by federal law. I agree that this was store policy and not necessarily anything to do with a federal law.

So we were in agreement, I simply chose to investigate it, post evidence, and look at all sides. YOU on the other hand.."claimed" to be an expert in copyright law, based solely on your "claim" that you wrote some software back in the 1980's.

If anything..you seem to be the one who knows nothing. And how come you did not leave a link to that report? Are you afraid to let everyone see that we were in agreement, yet you are trying to somehow discredit me using copyright law knowledge as an example?

I have a feeling you are holding some kind of grudge against big retailers because you were denied a refund of open software or a DVD. Well tough luck. These companies are not in business of free rentals. You buy it..you open it..it is yours..period. You don't like the policy, don't shop there. The policy is no "corporate secret" or conspiracy. It is to prevent people from ripping them off..imagine that????..a retailer in business to profit, and not give free rentals..how absurd??

STRIKE TWO  next...

The Wonderful Best Buy Associate (aka
Best Buy Defender):

http://www.ripoffreport.com/appliances/best-buy/best-buy-best-buy-warranty-fr-95382.htm

Because in my 6 years associated with BesyBuy..

nor do they want to rip anyone off with intent...I
feel they are very ethical and may be why they are surviving while
places like Circuit City bite the dust...

I guess during your 6 years, you were not aware of the
legal troubles Best Buy has had with some States Attorney General;
illegally using software (copyright infringement by Geek Squad) and some
unsavory business practices (duplicate Best Buy website with
alternative pricing higher than what was on the public Best Buy
website.)  When customers complained that the
in-store price was higher than advertised on the public website, the
associate would go online (actually an IN-HOUSE intranet site) to a
different website to show the customer that he or she was mistaken!  Real ethical stuff!!!

Yes..I have been associated with this company for six
years...including being a district trainer..so i know how it works...

Really?  Does this mean you were
party to the copyright infringers?  Did you train
Geek Squaders how to use software that Best Buy was using illegally?  Did you help set-up the TWO websites that Best Buy
had, or just the in house one that associates showed customers with a
HIGHER item price than the public Best Buy website?

I have worked with BestBuys across the nation..and
there are different cultures in different locations regardless of SOP.

The issues BestBuy had can be found at Wikipedia Bestbuy. As far as the software issue, it was resolved and the software company ended up in an agreement with BestBuy to use the software, that is how it ended, nothing else is disclosed, no news here.

As far as the duplicate website, I have nothing to do with that and I don't know why that is being brought up in a debate about bank policy. This was addressed back in 2007.. "In response, Best Buy spokesperson Sue Busch indicated the in-store
kiosks were not intended for price-match purposes and rather a means to
navigate in-store availability. Since the initial investigation, a
banner was placed on the in-store site to make its customers more aware
of the difference."

And that is as much as I know, or care about that. When I shop online..I do it at home and print it out. If Best Buy was using any tactics with intent to decieve customers, I certainly as a consumer advocate do not defend it. I only know the policies as I was told when I did any work for them. Which was "have the customer bring in a copy from bestbuy.com of the price, and we will match it in the store". Doesn't seem like rocket science to me.

Why Robert is bringing this up here, I have no idea..but I responded to a report in which a customer brought in a sound system that was non-functioning. The system was still under manufacturers warranty. The customer was denied because the system had liquid inside of it, and signs of mold/corrosion etc on the side and cord. So the customer was accusing Bestbuy of doing this with intent.

I am sure this company has nothing to gain by further damaging and already non functioning unit, that is COVERED under the manufacturers warranty, just to rip them off. No company could survive this way. How many other reports are there of Bestbuy or any large retailer doing something like this to a piece of equipment that is currently covered under the manufacturers warranty?

STRIKE THREE.... next..

The Wonderful New ROR Editor:

http://www.ripoffreport.com/doctors/black-hawk-plastic-s/black-hawk-plastic-surgery-dr-abe38.htm

You really have no reason to make this person feel
even worse, unless you are getting some kind of satisfaction from it? Or
does it just make you feel important or better as a person to belittle
victims?, Not very nice now, save that for the bank posts.

Thats our mighty Roz laying into someone who made a
rebuttal.  Notice the Wizard of Hypocrisy?  Of course, he doesnt mention how HE treats ROR
posters when they complain about Best Buy!  No
not at all!

Click on the link and go to the report. Some woman was swindled by a plastic surgeon. She wanted a certain procedure, the doctor told her that was what she was getting, and then she found out they were going to do the EXACT procedure she said she did not want, and that the Doctor told her it was not going to be.

So what do these trolls do? Insult her for being vain. The doctor charged her $20,000 for a procedure she did not want, and was told she was not getting. When she tried to cancel after realizing she was not getting the procedure as she was told she was, they would not refund a penny. I felt that was wrong..forgive me Robert.

STRIKE FOUR....next...

The Wonderful Subway Hidden Tax
Finder (AKA thats MY 49 cents!):

http://www.ripoffreport.com/fast-food-restaurants/subway/subway-is-a-5-dollar-foot-lon-9ab86.htm

I was duped. I though it was going to be
like Baywatch..but I traverse the streets dodging used condoms and drug
bags, homeless beggars abound..I think they charge a fee to enter the
7/11..and instead of fresh ocean air breezes..I get to inhale
pollution..feces, and urine smells. The pollution is so bad..

And so it goes!  This was heavy
intellectual stuff that the entire world (those of us who are not
blessed to live in the Land of Roz) had to know!  As
it was, the Great and Powerful Roz actually posted a
retractionerwell.sorta.

I would like to submit a "semi" retraction...

A semi retraction?  Is that
anything like oops or I was mistaken?  Naw,
couldnt be!  This is the Great and Powerful Roz!

 I lodged a complaint against Subway for non disclosure. It ended with Subway putting up a sign, and me understanding some regulations regarding California food to-go vs. eat in toasting and heating statutes.

Anyone can click on the link and see my semi retraction. I never claimed to be infallible from a mistake. Only the bank defenders, the most arrogant bank defenders, believe they can never make a mistake, and anyone who does is a criminal as they imply.

Here is the condemning "semi retraction" I stated, from a  report I posted back in October, 2009..."Today I went into Subways again.and ordered the new buffalo chicken 5
dollar foot long..and said "yes" when asked if I would like it toasted...

Total
came out to $5.49...$5.00 + .49 "sales" tax.

So mystery one
solved..they only tax once for both chicken heating tax..and toasting
tax combined.

I looked around at the signage in the store..and
did notice some of the signs state on the bottom.."plus applicable sales
tax".

Congratulations Robert aka "Kojak and copyright attorney"..you solved the case of the chicken/toast tax semi-retraction caper.

 Robert...what does this have to do with Best Buy?

STRIKE WHATEVER, I am starting to lose track..next..

The Wonderful Travel Agent (AKA
Whats a branded credit card?):

http://www.ripoffreport.com/credit-card-processing-ach-companies/u-s-bank-national-as/u-s-bank-national-association-4b2e2.htm

False advertising comes to mind, which is against the
law. If I were in your shoes I would start with a call or letter to the
FTC if the bank continues to refuse accountability.

Rozzy is correct about a possible false advertising
issue.  Except that any false advertising was made
by Aeromexico, not the bank that administers the card.  We
all know what happens whenever the Wizard of Roz detects the word
bank in a report!

Okay, here we go again. Robert aka Kojak the copyright attorney is bringing up a report that is unrelated, and irrelevant. Anyone can click on the link Robert was kind enough to leave. And they will clearly see, that the bank was ADVERTISING on Aeromexico's website. Hence, the bank must honor what they advertised, or face a false advertising charge. This was NOT an ad placed by Aeromexico on the banks website..but an ad placed by the bank on Aeromexico's website. If the bank will not honor their own ad, and customers sign up with that bank or any offers implied, then the bank must honor the offer. If the ad was fraudulent and the customer signs up, surely at the time of sign up, the bank would have some responsibility to tell the customer the ad is a fraud, if indeed it was.

And again Robert I ask, what does this have to do with the report we are discussing here?

STRIKE..well heck..who is counting anymore?

The Wonderful ROR Hijacker:

http://www.ripoffreport.com/banks/us-bank-us-bancorp/us-bank-us-bancorp-rip-off-f3dda.htm

Page after page of Rozzy wasting bandwidth.  A funny read if you have a lot of free time on your
hands.  A simple ROR turns into The Wizard of Roz
Show as Rozzy hijacks this posting to troll for fights; showing his
true colors (and they arent emerald green) once again.  This
one is so long it would probably smoke your printer if you attempt to
print it! LMAO!

Why would anyone use a printer to read a report from this site? That aside, if you were more alert, you would realize that the link you posted..is THIS very report. Need I say more? And the cause of the waste of bandwidth, is that people like you are debating logic, and diverting the topic with personal attacks and slander against me. I do not need to apologize for defending myself.

Sometimes it requires reasoning and evidence to back up a point, which I use freely. No one is forced to read it, and no one is required to respond, rebut or debate it.

Another Strike...

If that wasnt enough heres another example of The
Great and Powerful Roz (AKA Chaseboy) hijacking a post!  Troll,
troll, troll.

http://www.ripoffreport.com/banks/chase-wamu/chase-wamu-wamu-chase-bank-f225b.htm

What are you talking about "hijacking" a post? That was called a DEBATE, and I held my ground. Anyone can click on that link...and see the report...which was about  a $34.00 overdraft fee escalated to a $64.00 overdraft fee..for....get ready for this...brace yourselves............the customer went over by.......................TEN CENTS !

Once again...Robert..the "Kojak" and copyright attorney of rip off report..solved the case!!!!  Yes..you did it. You discredited me and proved what a bad person I am. Or..maybe you are a couple of cans short of a six pack? Let the readers decide..if any have not been bored into a coma by now.

The Wonderful Auto-restorer and
PayPal/Ebay Defender:

http://www.ripoffreport.com/motorcycles/rebecca-sparks/rebecca-sparks-stephanie-wallo-e9de4.htm

Since this is ONE of my businesses, restoring older
cars and selling them via online auction nation and WORLD wide,

I wish ROR would go back to the OLD search format
which worked much better!

Why? What would the old search format do to conclude you are a waste of time that the current format does not allow? I have been restoring old cars as a hobby, and it turned into a lucrative business. What does this have to do with the report here?

The Wonderful DC Engineering; 

http://www.ripoffreport.com/utility-companies/txu-oncar-energy/txu-oncar-energy-txu-my-electr-84c86.htm

Although I no longer reside in NYS, and am no longer a
licensed electrician for home/industrial in NYS, I was a local 3 union
electrician, as was my uncle, and Grandfather. I now specialize in DC
engineering.

I guess this would be sorting out the red, black, and
green wires in those restored autos!

Oh, I can tell by that reply that you probably are an electrician, and an antiquated one at that. And yes, the wiring in older automobiles is quite simple,,but not exactly sorting red, black and green wires..there is a bit more to it then that. I don't know any vehicles I have ever restored that only use 3 colors..that is reserved for old school A/C electricians..which as I stated, I have been one in the past. I was able to get into the union while I was in school since close family members were in it. And the test was not very difficult to pass.. it was essentially based on the same principles used since Thomas Edison was experimenting with the phonograph.

But if you even try to get into a debate with me about current automotive technology, I will make you look like even a bigger fool then you are making yourself look like. You do realize that late model vehicles, which I train others how to integrate with, incorporate data bus systems, LAN systems, M.O.S.T. systems, and fiber optics to name a few? Robert, it is basically being a software engineer on top of everything else, it is not like twisting wires together where all you had to figure out was which was neutral...and use pliers and wire nuts. Robert..you are SO far out of your league..that the light bulb from your league would take 100,000 light years to get here if you had a light bulb 100,000 years ago. Go ahead, try me.

The Wonderful Radio Installer (AKA
Sirius Defender):

http://www.ripoffreport.com/satellite-companies/sirius-xm-radio/sirius-xm-radio-xm-radio-what-ca79d.htm

I am not actually a direct employee of Sirius XM..but I
work for a company that sells and installs a lot of them.

Gosh! Is there anything you dont do or havent done?  Oh, I forget-The Great and Powerful Roz!  This must be more of that DC Engineering thing!  Lets see, author, teacher, engineer, auto-restorer,
Best Buy Trainer.  Im overwhelmed-NOT.  Its getting harder to believe any of this crap!  LMAO!

Yes Robert. It is ALL related. D/C based technology. Guess what most vehicles use as a power source? I will tell you. A D/C battery. Which applies to...the textbook I wrote, the articles I have published, the degree I have, and what I have been teaching in schools, and... for corporations that sell and install DC operated products. The auto restoration was a hobby that turned itself into a side business. Is that so unheard of? Does it make you envious that I can profit off doing what I enjoy? And that I can freelance, and make my own hours, and I am still young?

That must kill you. I won't rub it in your face too hard. And, I have nothing I need to prove to you. And I will not expose or divulge any personal further personal information about me on this public forum since I don't need you sickos involved in my personal life..but if there is anything you wish to debate regarding D/C engineering or it's applications regarding current automotive technologies, have at it, I am all to quite willing to do this.

But again, I must ask..what doe this have to do with the report?

The Wonderful Electrical Engineer
(and Best Buy Defender):

http://www.ripoffreport.com/miscellaneous-electronics/best-buy/best-buy-warranty-lies-flint-d8fc7.htm

Number two, I am an electrical engineer, and white on
the circuit board is a sign of water damage, and green buildup can be
mold, or possibly corrosion build up, and this kind of damage is built
up over time.

Wow!  From Best Buy associate
and trainer to electrical engineer!  Whoooeeeh.  BTW O Great and Powerful Roz, the Best Buy customer
stated that the stuff was on the OUTSIDE of the surround sound when Best
Buy gave the item back.  No where did the
customers ROR state anything about white on a circuit board.  It was white stuff on the OUTSIDE, as well as a water
mark, and green stuff on the power cord!!!  But
hey, you were too busy defending Best Buy and blaming the customer to
even READ the ROR correctly.

The customer stated Best Buy noticed LIQUID on the INSIDE, and white stuff on the side, and green stuff on the power cord. What more do you need to be satisfied that this unit has liquid in it? I don't care where the white stuff was. I stated white on the circuit board indicates liquid..yes I did..so crucify me. However, it is a TRUE statement that white residue on a circuit board indicates liquid. Now you are correct, the report did not state there was any white on the circuit board...IT WENT A STEP FURTHER by stating there is actual LIQUID on the circuit board. Feel any better now???

This is not the way best buy became such a success.

Of course not.  Neither was the
double website caper or the illegal use of diagnostic and utility
software!  Yeah, Best Buy is a stand up company.  Go do a search for some lawsuits against Best Buy and
read up on their past antics.

Since this was already discussed, go back several hundred replies to see my response to this. Why does Robert think this is relevant to this report? And I never stated Best Buy was a "stand up company" in those terms so why do you put it in quotes? I simply choose to look at all sides of an accusation before condemning. Imagine that? Due process, reasoning and fairness??? I guess that is something you have never had in your life..so you think no one else should utilize it.

The Wonderful Ripoff Report Defender:

http://www.ripoffreport.com/banks/us-bank-us-bancorp/us-bank-us-bancorp-rip-off-f3dda.htm

they most likely will end up here, so it is important
that information is accurate and all sides of the argument are offered
so the site doesn't come off as a joke or biased, which due to this
redundant banter, it may to some.

Now youre the self-appointed defender of ROR!  The reality is that your redundant hypocrisy coupled
with your picking for fights POLUTES ROR!  Anyone
reading your incessant novellas quickly realizes that your purpose is to
provoke conflict under the guise of attempting to debate. 
There is no debating with you-you act as a child.  
As someone else has told you, its OK if you wish to be a
hypocrite, just dont do so and pretend to be one of the good
guys-youre not. You troll for a fight and play victim when called out
on it.

Robert?...Are you senile? The link is once again..to THE SAME report.

All you have accomplished here, is to post links to THE same report where we are already at, or reports that are unrelated to the topic here, and to COMPLETELY divert the topic, and ruin any credibility it may of had. And, to posts where I have debated and stood my ground. I don't know what you wanted to accomplish..maybe to make the bank defenders proud? Either way, I don't think anyone could care less.

It just makes you look desperate and like you have some kind of grudge against me, like apparently you do against Best Buy and Walmart because they don't allow you to have free rentals of DVD's and software.

Best Buy's Geek Squad is very unprofessional and many times seem to not know the symptoms of problems with computers. I myself will never go to them to get a computer repaired. I was at a Best Buy recently and happened to overhear one of them telling a female customer some really off-the-wall lies about a problem she was having with her pc. What they were telling her had NOTHING to do with the particular issue that was going on with the pc. I have been repairing pc's for over 15 years and I just could not stand by and let them get away with what they were doing. I had a few words with them about and they got really rude and threatened to have me thrown out of the store. Also, they have been known to unecessarily replace parts that didn't need to be replaced and charge ridiculous fees for the repairs. I do not recommend Geek Squad to anyone.

The Wonderful Wizard of Roz!  The Yellow Brick Road winds and climbs through the Land of Roz!  With so many sharp turns, its easy to lose track of the Wizards mighty accomplishments.  Heres a SHORT LIST of the Great and Powerful Wizard of Rozs many conquests!  I hope you have as much fun reading them as I.  When you have time, go to each linked ROR to read the FULL MEASURE of the man behind the curtain!  LMAO!  (Psssst.  Run, Toto, Run!)

The Wonderful Litterbug:

http://www.ripoffreport.com/fast-food-restaurants/mcdonalds/mcdonalds-general-complaint-i-52a25.htm

so I got a couple of bites before tossing the rest again out the window. I hope it doesn't kill any wild animals that find it, although they are probably smarter then me and will smell it and walk away.

When called out for his illegal littering, on a busy road, The Great and Powerful Roz rationalized that he really didnt litter because..wait for it.

Normally "food" would be considered organic and not actually be littering...

Yup!  There you have it!  This is why hes the Great and Powerful  Roz!  Never wrong, always right, always has to have the last word.  The rest of us poor schleps have to live within the laws of our society but not the Great and Powerful Roz!!!

Only in the Land of Roz, is littering not littering, is rambling with 30 page rebuttals and name calling considered debating and having the last post means a win.  LMAO!

The Wonderful Liar (AKA The Cowardly Lyin):

http://www.ripoffreport.com/fast-food-restaurants/mcdonalds/mcdonalds-in-vineland-nj-mcdo-a22ba.htm

but when I got it the burger was not at all like the picture or as described and it was cold and tasted like old socks and butt wrapped in a stale bun. I didn't want to complain because I figured they would just spit on the burger so I threw it in the garbage.

In the garbage Roz? In your ROR (see above wonderful litterbug) you stated you tossed it out the window.  While you were driving home on a busy street.  According to YOUR McDonalds ROR you didnt even open your burgers until you were driving home!  In this rebuttal you give the impression you were an eat in customer who tossed it in the garbage. If this rebuttal by you is the truth (making your ROR a LIE) me thinks you behaved more like the Cowardly Lyin  LMAO!

There you have it folks.  The Wizard of Roz excels at everything, including LYING! 

The Wonderful Author:

http://www.ripoffreport.com/banks/wachovia-bank/wachovia-bank-excessive-overd-844c8.htm

I used to teach at a school and wrote a textbook. I have written for a few publications and a home study course but I have not chosen writing as a profession.

Gosh. You wrote a textbook and yet seemingly know nothing about copyright law! 

The Wonderful Best Buy Associate (aka Best Buy Defender):

http://www.ripoffreport.com/appliances/best-buy/best-buy-best-buy-warranty-fr-95382.htm

Because in my 6 years associated with BesyBuy..

nor do they want to rip anyone off with intent...I feel they are very ethical and may be why they are surviving while places like Circuit City bite the dust...

I guess during your 6 years, you were not aware of the legal troubles Best Buy has had with some States Attorney General; illegally using software (copyright infringement by Geek Squad) and some unsavory business practices (duplicate Best Buy website with alternative pricing higher than what was on the public Best Buy website.)  When customers complained that the in-store price was higher than advertised on the public website, the associate would go online (actually an IN-HOUSE intranet site) to a different website to show the customer that he or she was mistaken!  Real ethical stuff!!!

Yes..I have been associated with this company for six years...including being a district trainer..so i know how it works...

Really?  Does this mean you were party to the copyright infringers?  Did you train Geek Squaders how to use software that Best Buy was using illegally?  Did you help set-up the TWO websites that Best Buy had, or just the in house one that associates showed customers with a HIGHER item price than the public Best Buy website?

I have worked with BestBuys across the nation..and there are different cultures in different locations regardless of SOP.

The Wonderful New ROR Editor:

http://www.ripoffreport.com/doctors/black-hawk-plastic-s/black-hawk-plastic-surgery-dr-abe38.htm

You really have no reason to make this person feel even worse, unless you are getting some kind of satisfaction from it? Or does it just make you feel important or better as a person to belittle victims?, Not very nice now, save that for the bank posts.

Thats our mighty Roz laying into someone who made a rebuttal.  Notice the Wizard of Hypocrisy?  Of course, he doesnt mention how HE treats ROR posters when they complain about Best Buy!  No not at all!

The Wonderful Subway Hidden Tax Finder (AKA thats MY 49 cents!):

http://www.ripoffreport.com/fast-food-restaurants/subway/subway-is-a-5-dollar-foot-lon-9ab86.htm

I was duped. I though it was going to be like Baywatch..but I traverse the streets dodging used condoms and drug bags, homeless beggars abound..I think they charge a fee to enter the 7/11..and instead of fresh ocean air breezes..I get to inhale pollution..feces, and urine smells. The pollution is so bad..

And so it goes!  This was heavy intellectual stuff that the entire world (those of us who are not blessed to live in the Land of Roz) had to know!  As it was, the Great and Powerful Roz actually posted a retractionerwell.sorta.

I would like to submit a "semi" retraction...

A semi retraction?  Is that anything like oops or I was mistaken?  Naw, couldnt be!  This is the Great and Powerful Roz!

The Wonderful Travel Agent (AKA Whats a branded credit card?):

http://www.ripoffreport.com/credit-card-processing-ach-companies/u-s-bank-national-as/u-s-bank-national-association-4b2e2.htm

False advertising comes to mind, which is against the law. If I were in your shoes I would start with a call or letter to the FTC if the bank continues to refuse accountability.

Rozzy is correct about a possible false advertising issue.  Except that any false advertising was made by Aeromexico, not the bank that administers the card.  We all know what happens whenever the Wizard of Roz detects the word bank in a report!

The Wonderful ROR Hijacker:

http://www.ripoffreport.com/banks/us-bank-us-bancorp/us-bank-us-bancorp-rip-off-f3dda.htm

Page after page of Rozzy wasting bandwidth.  A funny read if you have a lot of free time on your hands.  A simple ROR turns into The Wizard of Roz Show as Rozzy hijacks this posting to troll for fights; showing his true colors (and they arent emerald green) once again.  This one is so long it would probably smoke your printer if you attempt to print it! LMAO!

If that wasnt enough heres another example of The Great and Powerful Roz (AKA Chaseboy) hijacking a post!  Troll, troll, troll.

http://www.ripoffreport.com/banks/chase-wamu/chase-wamu-wamu-chase-bank-f225b.htm

The Wonderful Auto-restorer and PayPal/Ebay Defender:

http://www.ripoffreport.com/motorcycles/rebecca-sparks/rebecca-sparks-stephanie-wallo-e9de4.htm

Since this is ONE of my businesses, restoring older cars and selling them via online auction nation and WORLD wide,

I wish ROR would go back to the OLD search format which worked much better!

The Wonderful DC Engineering; 

http://www.ripoffreport.com/utility-companies/txu-oncar-energy/txu-oncar-energy-txu-my-electr-84c86.htm

Although I no longer reside in NYS, and am no longer a licensed electrician for home/industrial in NYS, I was a local 3 union electrician, as was my uncle, and Grandfather. I now specialize in DC engineering.

I guess this would be sorting out the red, black, and green wires in those restored autos!

The Wonderful Radio Installer (AKA Sirius Defender):

http://www.ripoffreport.com/satellite-companies/sirius-xm-radio/sirius-xm-radio-xm-radio-what-ca79d.htm

I am not actually a direct employee of Sirius XM..but I work for a company that sells and installs a lot of them.

Gosh! Is there anything you dont do or havent done?  Oh, I forget-The Great and Powerful Roz!  This must be more of that DC Engineering thing!  Lets see, author, teacher, engineer, auto-restorer, Best Buy Trainer.  Im overwhelmed-NOT.  Its getting harder to believe any of this crap!  LMAO!

The Wonderful Electrical Engineer (and Best Buy Defender):

http://www.ripoffreport.com/miscellaneous-electronics/best-buy/best-buy-warranty-lies-flint-d8fc7.htm

Number two, I am an electrical engineer, and white on the circuit board is a sign of water damage, and green buildup can be mold, or possibly corrosion build up, and this kind of damage is built up over time.

Wow!  From Best Buy associate and trainer to electrical engineer!  Whoooeeeh.  BTW O Great and Powerful Roz, the Best Buy customer stated that the stuff was on the OUTSIDE of the surround sound when Best Buy gave the item back.  No where did the customers ROR state anything about white on a circuit board.  It was white stuff on the OUTSIDE, as well as a water mark, and green stuff on the power cord!!!  But hey, you were too busy defending Best Buy and blaming the customer to even READ the ROR correctly.

This is not the way best buy became such a success.

Of course not.  Neither was the double website caper or the illegal use of diagnostic and utility software!  Yeah, Best Buy is a stand up company.  Go do a search for some lawsuits against Best Buy and read up on their past antics.

The Wonderful Ripoff Report Defender:

http://www.ripoffreport.com/banks/us-bank-us-bancorp/us-bank-us-bancorp-rip-off-f3dda.htm

they most likely will end up here, so it is important that information is accurate and all sides of the argument are offered so the site doesn't come off as a joke or biased, which due to this redundant banter, it may to some.

Now youre the self-appointed defender of ROR!  The reality is that your redundant hypocrisy coupled with your picking for fights POLUTES ROR!  Anyone reading your incessant novellas quickly realizes that your purpose is to provoke conflict under the guise of attempting to debate.  There is no debating with you-you act as a child.   As someone else has told you, its OK if you wish to be a hypocrite, just dont do so and pretend to be one of the good guys-youre not. You troll for a fight and play victim when called out on it. 

Let me know if you need any more reminders of your hypocrisy Roz.

We're off to see the Wizard, The Wonderful Wizard of Roz.
You'll find he is a whiz of a Wiz! If ever a Wiz! there was.
If ever oh ever a Wiz! there was The Wizard of Roz is one because,
Because, because, because, because, because.
Because of the hypocritical things he does.
We're off to see the Wizard. The Wonderful Wizard of Roz.

I am sure Robert would not even be satisfied if I submitted my resume to him. But that is not the way it works here. If someone has experience that can actually contribute any value to a report, it will be SELF EVIDENT.

In other words, unlike Robert who seems to brag on the copyright post (which he FAILED to leave a link to), and now continues to pound his "vast" knowledge of copyrights laws on unrelated posts into our faces (which BTW his "vast" knowledge was he knew that there "is no law that you can't return an open DVD" , Earth shattering news, I will on occasion state my expertise in a field, and anyone can chose to take it with a grain of salt. If I lack knowledge in a field I claim to have, that too, will be self evident.

Those who post nonsense and divert topics, I will certainly point it out in the harshest way. If someone wishes to debate an issue, I will not only debate the issue to prove my point, but will present actual evidence pertaining.

Now on to the actual report, which is why we are here.

In all fairness, we have to look at every side of an issue or compliant.

Now Robert from Buffalo may think I was just defending BestBuy, but I would of had the same stance had this been ANY retailer. Robert is harping on 2 issues BestBuy had, One was from back in 2006, where GeekSquad was allegedly using a pirated version of diagnostic/system recovery computer software. If this is the case, of course it was wrong of them. However, Bestbuy ended up to an agreement with the software company, and continued under agreement to use the software...

ITjungle.com   On July 10, 2006 Winternals and Best Buy announced a resolution to their differences. As part of the settlement, the two companies entered into a three-year business relationship whereby the Geek Squad are licensed to use a variety of Winternals and Sysinternals programs, including ERD Commander. Complete terms of the settlement were not disclosed.

securitypronews website   A confidential settlement has ended litigation initiated by Winternals over copyright infringement regarding Geek Squad's use of its ERD Commander software.

The lawsuit should end following a July 7th motion from Winternals lawyer David Weaver, who cited a settlement agreement reached between the company and Best Buy, which owns Geek Squad.

Instead of a lengthy lawsuit, Winternals now has a three-year agreement in place with Best Buy. This will permit its Geek Squad of tech assistance personnel to lawfully use licensed programs from Winternals and Sysinternals. This includes the ERD Commander system recovery tool.

The other issue Robert is harping on, is regarding alleged "bait and switch" type tactics used to get out of honoring their price match guarantee. Since this case is still ongoing, it is hard to comment on it until all the facts are released. Witnesses consist of two ex employees, yeah, I am sure two ex employees have no bias. See wiki for more info.

If in the worst case BestBuy did intentionally defraud any customers by not honoring the price match as stated in the terms, surely they will have to pay up. Of course the media hype and biased bloggers will only tell one side and make Besybuy look like a ripoff, but most of these cases were simply people that did not understand how the price match works. But I hold comments and debate until the details of the case are exposed. We know what they are "accused" of, but we do not know what they are "guilty" of yet, so it is a waste to debate the unknown and undecided, or use this for, or against them at this time. I will agree as it looks bad for the banks that are currently in a lawsuit, it is not looking good for BestBuy either. If it were frivolous, I doubt it would have made it to trial.

Regardless I am not defending Bestbuy in attempt to discredit this report. I am just looking at every side with fairness, logic and reasoning, and not bias. And defending my points that Robert has so poorly tried to discredit.

Now in this situation regarding the report.

Lets look at both sides. A company that has started in 1966 (it was not called BestBuy then, but was the founders first store), has some complaints against them. The company grows from one store, to well over 1000 national and worldwide.

As a huge retailer, every day they have to deal with people trying to scam them. Returning items in a box and putting a different item in the box, trying to get out of warranty issues that are not covered under warranty, trying to return used movies, software and DVD's in attempt to get a free rental. Using cameras and GPS units for a trip, then returning it etc. ANYONE in retail can vouch for this. And those out there who do this..you know who you are, and they know who you are. And YOU made it bad for everyone else.

That aside, whether or not this customer has a case, look at it from a logical and reasonable standpoint.

WHICH is more likely? That the non operating sound system that was STILL under manufacturers warranty, is intentionally further damaged and sabotaged by BestBuy with some form of technique that can mimic liquid damage over a time period, or...

 ..that a customer somehow spilled something on it, or water leaking on it from a bad roof or whatever, causing water damage that BestBuy or the manufacturer do not cover?

Perhaps this poster has home owners insurance that will cover it? Or, and this is highly unethical, take the unit apart, clean it up real good, and send it into SONY not mentioning the water damage, in hopes they don't find signs of it.

Or you can accuse bestBuy of this ludicrous action, gather up a witch hunt of BestBuy bashers on a forum, but still be out of a sound system.

And I am not sure this right of him using it to divert the topic of complaints lodged here.

But I do have a right to defend myself and correct false statements and slander used against me personally, so I will exercise that right...and apologize to the OP for using this post to do so in advance..

The Wonderful Wizard of Roz!

http://www.ripoffreport.com/banks/wachovia-bank/wachovia-bank-excessive-overd-844c8.htm

The Wonderful Author:

I used to teach at a school and wrote a textbook. I have written for a few publications and a home study course but I have not chosen writing as a profession.

Gosh, You wrote a textbook and yet seemingly know nothing about copyright law!  Care to give us the Title and Publisher of this textbook?

First of all you sick sick man..what does this post have to do with copyright laws? I wish there was a moderator here to prevent this kind of diversions from even occurring. You should be banned from this site.

Second of all, why should I have to prove ANYTHING to you, or divulge personal information about myself on a public forum?

Third of all, if I know "seemingly nothing" about copyright laws, how come I agree with you regarding them? I simply stated I used a copyright attorney because I am not an expert at copyright laws, I did not debate you regarding them. You really need to seek some professional help, and get over the fact that you won a debate with "I am the Law", the most ignorant person to post on this site, Congratulations, you knew something he didn't, a cookie for you.

The Wonderful Best Buy Associate (aka Best Buy Defender):

http://www.ripoffreport.com/appliances/best-buy/best-buy-best-buy-warranty-fr-95382.htm

Because in my 6 years associated with BesyBuy..

nor do they want to rip anyone off with intent...I feel they are very ethical and may be why they are surviving while places like Circuit City bite the dust...

"I guess during your 6 years, you were not aware of the legal troubles Best Buy has had with some States Attorney General; illegally using software (copyright infringement by Geek Squad) and some unsavory business practices (duplicate Best Buy website with alternative pricing higher than what was on the public Best Buy website.)  When customers complained that the in-store price was higher than advertised on the public website, the associate would go online (actually an IN-HOUSE intranet site) to a different website to show the customer that he or she was mistaken!  Real ethical stuff!!!"

What does that have to do with this report? That issue was regarding misinterpretation of price match policies and I am no way defending Bestbuy regarding that case. Again, what does this have to do with this report, which is accusing an employee of manufacturing some kind of water damage to further damage an already non functioning sound system that is covered under warranty? Stick to the topic or go away.

Yes..I have been associated with this company for six years...including being a district trainer..so i know how it works...

"Really?  Does this mean you were party to the copyright infringers?  Did you train Geek Squaders how to use software that Best Buy was using illegally?  Did you help set-up the TWO websites that Best Buy had, or just the in house one that associates showed customers with a HIGHER item price than the public website?"

I like the way you are turning this post into me defending myself, instead of contributing anything of substance to this post. You can bash Best Buy to your hearts content, and you know what? They will still be here tomorrow, and the next day. They will STILL continue to grow. They will STILL be the NUMBER ONE retailer of consumer electronics, and your derogatory comments will STILL do nothing to prove some employee intentionally poured liquids onto a surround sound system that was brought in already non functioning..so...go away.

I have nothing to do with the price match issue or website issues. I conducted technical training and have been an employee on a retail level, that is more then you need to know.

I have worked with BestBuys across the nation..and there are different cultures in different locations regardless of SOP.

The Wonderful ROR Hijacker:

http://www.ripoffreport.com/banks/us-bank-us-bancorp/us-bank-us-bancorp-rip-off-f3dda.htm

Self-explanatory.

The Wonderful Auto-restorer and PayPal/Ebay Defender:

http://www.ripoffreport.com/motorcycles/rebecca-sparks/rebecca-sparks-stephanie-wallo-e9de4.htm

Since this is ONE of my businesses, restoring older cars and selling them via online auction nation and WORLD wide,

I wish ROR would go back to the OLD search format which worked much better!

The Wonderful DC Engineering; 

I guess this would be sorting out the red, black, and green wires in those restored autos!

The Wonderful Electrical Engineer (and Best Buy Defender):

http://www.ripoffreport.com/miscellaneous-electronics/best-buy/best-buy-warranty-lies-flint-d8fc7.htm

Number two, I am an electrical engineer, and white on the circuit board is a sign of water damage, and green buildup can be mold, or possibly corrosion build up, and this kind of damage is built up over time.

"Wow!  From Best Buy associate and trainer to electrical engineer!  Whoooeeeh.  BTW O Great and Powerful Roz, the Best Buy customer stated that the stuff was on the OUTSIDE of the surround sound when Best Buy gave the item back.  No where did the customers ROR state anything about white on a circuit board.  It was white stuff on the OUTSIDE, as well as a water mark, and green stuff on the power cord!!!  But hey, you were too busy defending Best Buy and blaming the customer to even READ the ROR correctly.
"

I didn't even bother commenting on the other nonsense you left. Anyone who wishes can use the links to see my side and what an idiot sick person this Robert is.

The post did state there is liquid on the inside, white stuff on the side and green, whatever, it is EVIDENT there is liquid and possible signs of corrosion which would indicate it was there for a length of time. So you wish to feebly attempt to discredit me because the white was on the side? You REALLY need to get a life. You are failing miserably at whatever it is you are trying to prove.

This is not the way best buy became such a success.

"Of course not.  Neither was the double website capper or the illegal use of diagnostic and utility software!  Yeah, Best Buy is a stand up company.  Go do a search for some lawsuits against Best Buy and read up on their past antics."

No one is debating whether or not BestBuy has had it's share of problems and growing pains. This is only happening in the little voices inside of your head.

But perhaps if you were not such an ignorant nasty person with some kind of personal ax to grind with me, and as it seems BestBuy as well...you would stop bringing up the one same thing over and over which is unrelated to the report..and look at where BestBuy is headed...copied from business week...

Best Buy Co.: Piper Jaffray equity analyst Mitchell Kaiser reiterated an overweight rating on shares of Best Buy Co. (BBY) on Mar. 25.

Best Buy shares climbed the most in almost 10 months in New York trading on Mar. 25 after the retailer's fourth-quarter profit and full-year earnings forecast exceeded analysts' estimates. Earnings per share (EPS) rose to $1.82 in the quarter ended Feb. 27, the company said. Analysts projected $1.79, the average of estimates compiled by Bloomberg. U.S. same-store sales advanced 7.4% after Best Buy cut prices of flat-panel TVs before the Super Bowl on Feb. 7 and offered discounts during the holidays. Sales at international stores open at least 14 months increased 5.5%, topping some analysts' estimates.

The company projected profit of $3.45 to $3.60 for the current year. That compares with $3.36, the average of estimates compiled by Bloomberg.

How and why would the earnings be increasing, if BestBuy was such a horrible place to shop? Not that your "opinion" means anything, or that they once had a price match issue with the website implies they are a cooked business, but the evidence speaks for itself. And it was nice of you to leave so much evidence on other reports where I was 100% correct and accurate in every way. Thank you.

BestBuy actually has more then 122 complaints. Since I use bestbuycom, I searched it as one word. If you search it as two words, Best Buy, it goes up to over 1330 complaints on this site. In all fairness I felt I needed to post that.

That is a lot. I can agree that they may need to improve their customer service if too many customers feel it needs improvement.

This still doesn't mean they are resorting to sabotaging product in order to get out of honoring a manufacturers warranty, but it could mean they can use a little work on the perception they may be giving to some customers.

It's not easy being in retail. There are so many people that pull scams that it could easily drive a company out of business. Most of the policies are put in place to protect the business from being scammed. If everyone was honest and ethical, they and other companies wouldn't even need policies that sometimes can hurt the innocent.

But there is a big difference between a customer not liking a policy, and accusing them of sabotaging product, that I do not see this as likely. The company does feel the competition of Walmart, and Amazon, which is who they consider their biggest threat. They only way it can compete, is by pleasing customers. And trust me, they know this darn well. It is all they talk about at meetings and trainings, which the meetings and trainings themselves cost the company millions.

The Wonderful Wizard of Roz!

http://www.ripoffreport.com/banks/wachovia-bank/wachovia-bank-excessive-overd-844c8.htm

The Wonderful Author:

I used to teach at a school and wrote a textbook. I have written for a few publications and a home study course but I have not chosen writing as a profession.

Gosh, You wrote a textbook and yet seemingly know nothing about copyright law!  Care to give us the Title and Publisher of this textbook?

The Wonderful Best Buy Associate (aka Best Buy Defender):

http://www.ripoffreport.com/appliances/best-buy/best-buy-best-buy-warranty-fr-95382.htm

Because in my 6 years associated with BesyBuy..

nor do they want to rip anyone off with intent...I feel they are very ethical and may be why they are surviving while places like Circuit City bite the dust...

I guess during your 6 years, you were not aware of the legal troubles Best Buy has had with some States Attorney General; illegally using software (copyright infringement by Geek Squad) and some unsavory business practices (duplicate Best Buy website with alternative pricing higher than what was on the public Best Buy website.)  When customers complained that the in-store price was higher than advertised on the public website, the associate would go online (actually an IN-HOUSE intranet site) to a different website to show the customer that he or she was mistaken!  Real ethical stuff!!!

Yes..I have been associated with this company for six years...including being a district trainer..so i know how it works...

Really?  Does this mean you were party to the copyright infringers?  Did you train Geek Squaders how to use software that Best Buy was using illegally?  Did you help set-up the TWO websites that Best Buy had, or just the in house one that associates showed customers with a HIGHER item price than the public website?

I have worked with BestBuys across the nation..and there are different cultures in different locations regardless of SOP.

The Wonderful ROR Hijacker:

http://www.ripoffreport.com/banks/us-bank-us-bancorp/us-bank-us-bancorp-rip-off-f3dda.htm

Self-explanatory.

The Wonderful Auto-restorer and PayPal/Ebay Defender:

http://www.ripoffreport.com/motorcycles/rebecca-sparks/rebecca-sparks-stephanie-wallo-e9de4.htm

Since this is ONE of my businesses, restoring older cars and selling them via online auction nation and WORLD wide,

I wish ROR would go back to the OLD search format which worked much better!

The Wonderful DC Engineering; 

I guess this would be sorting out the red, black, and green wires in those restored autos!

The Wonderful Electrical Engineer (and Best Buy Defender):

http://www.ripoffreport.com/miscellaneous-electronics/best-buy/best-buy-warranty-lies-flint-d8fc7.htm

Number two, I am an electrical engineer, and white on the circuit board is a sign of water damage, and green buildup can be mold, or possibly corrosion build up, and this kind of damage is built up over time.

Wow!  From Best Buy associate and trainer to electrical engineer!  Whoooeeeh.  BTW O Great and Powerful Roz, the Best Buy customer stated that the stuff was on the OUTSIDE of the surround sound when Best Buy gave the item back.  No where did the customers ROR state anything about white on a circuit board.  It was white stuff on the OUTSIDE, as well as a water mark, and green stuff on the power cord!!!  But hey, you were too busy defending Best Buy and blaming the customer to even READ the ROR correctly.

This is not the way best buy became such a success.

Of course not.  Neither was the double website capper or the illegal use of diagnostic and utility software!  Yeah, Best Buy is a stand up company.  Go do a search for some lawsuits against Best Buy and read up on their past antics.

It is not rare for someone to spill something indoors either, but I will not make accusations here, I am looking at this as what is more likely.

BestBuy has 122 reports here. Walmart has 799. However, if you read through these reports un-biased, you will note almost every report is regarding a customer who is not happy with a policy that was in place when they made the purchase, not fraud by the retailer.

I admit Bestbuys polices are a bit stricker for returns then others, but Bestbuy does not have the buying power, hence works on a smaller NOP then some of these big warehouse type places. And, Bestbuy pays it's employees much better.

Many times what a customer claims is "awful customer service", is no better then blaming the messenger because they don't like the message.

If Walmart or Costco, or Sams club will warranty a Stereo that has water damage, that is one thing, but I do not know anyone who does this.

And has I stated since this posters Sony was still covered under manufacturers warranty, what would Bestbuy have to gain by further damaging it with liquid just to avoid honoring the warranty? It makes no sense at all.

Most likely this customer is simply unhappy that SONY, does not cover water damage, however it happened, which is not very likely BestBuy would do this intentionally, why would the employees do this? There is nothing to be gained and everything to be lost if any company did this out of spite and for no other logical or realistic reason.

All said and good Ronny, but water damage on a surround sound system - indoors?  If customer went to the length to file this report and did spill liquids in the unit, then I certainly would retract.   But Best Buy, by the number of issues not only on this blog but on others, is by far angelic as a retailer. 

When a service center is turned into a court and judgement passed on the consumer, then that itself is awful customer service.    How about the attitude "you came to my service center with a problem and we'll take care of you."  Best Buy's market share in a number of categories has eroded to Wal-Mart.

Try shopping at any of the warehouse clubs where they treat members as gold. 
The difference is striking.

I know it is easy to accuse a big corporation like BestBuy of not honoring a warranty, and trying to get out of it by sabotaging a product, but it makes no sense on so many levels.

Number one, as IntheKnow stated, the first year is covered by the manufacturer. So BestBuy has no reason to try to get out of it.

Number two, I am an electrical engineer, and white on the circuit board is a sign of water damage, and green buildup can be mold, or possibly corrosion build up, and this kind of damage is built up over time. I don't think BestBuy would risk inventing some kind of process to mimic water damage just to get out of servicing a product that is covered under warranty. A warranty means the product is covered, it would cost Bestbuy almost nothing to repair or replace it, since it was still under warranty..see my point?. And I am sure they would prefer a happy customer who has a history of buying stuff there, then to make a customer unhappy where it would cost them almost nothing to please, and lose a customer for life. How would a business last that way? BestBuy is one of the few that is strong during a recession, there has to be a reason..right? Ask Circuit City.

Number three, regardless of how the water damage occurred, the manufacturer will most likely refuse to warranty it also. Unless a device is guaranteed to be water proof, no one will cover those kinds of damages. Electronics and water do not mix.

BestBuy can not send that unit back to Sony with water damage, and expect to have a replacement shipped free of charge..because water damage is NOT covered under anyones warranty in this case. If any damage was covered, as stated, it would not cost bestbuy that much if anything to repair or replace since it is covered. So simple, why look for ways to make it complicated?

I would seriously look where the unit was placed in your house. If there is no way possible this could have happened there, you would have to prove BestBuy did this with intent, or there is water leaking where they had it stored and this caused the damage. Since you brought the unit in not working to begin with, there apparently is a reason it went bad. Does anyone really believe BestBuy would intentionally damage it further with water to get out of the manufacturers warranty which still covers it?

Sounds a little far fetched to me, sorry to say. And if anything was damaged due to water damage where BestBuy had it kept, that would be covered by their insurance, it also would not be worth an unhappy customer to not claim it if this was the case. This is not the way bestbuy became such a success.

Dawn,

The product you have has a one year warranty.  The extended service plan is irrelevant in year one.   The power supply or other electrical issue with your system should be covered - go to the Sony website and find a "local" repair center or call Sony cust support as to how to get it fixed under warranty.  (I don't understand how there could be liquid damage in a surround sound system?).  Let's get Worst Buy out of the equation.

Cancel your contract by calling the toll-free number on the plan paperwork.