bidz.com Bidz Never shipped item on dates as stated in email or tracking info Internet

The time to establish GREAT CUSTOMER Service is when you first start doing business. Once the complaints started rolling in you should have IMMEDIATELY taken  measures to correct the problems and NOT JUST WAITED until you were so overwhelmed  with complaints on websites like this one that you lost customers. The fact that your company has lost over 1/2 of the value of its stock since February of 2011 does not give people a lot of hope for improvement no matter what the replys are. Once you DO SHOW that you have corrected those problems and people come back to buying your products things should improve, until then MY OPINION hasn't changed.

Dear Customer,

Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied with
your experience. We assure you that we treat all customer feedback seriously. As a result of feedback like yours, we have made some changes that will allow our customers like you to receive their orders quickly. We are sorry that it took some trial and error and that you feel you were mistreated. Fortunately by submitting this comment, you have helped us make a change for the better. We sincerely thank you for your input and would like to hear from you regarding this post or any other concerns at improvements@bidz.com.