big fish casino banned me after winning jackpot & 3rd place on tournament seattle Washington

Had been playing for some months on new account since I had asked big fish to get a new one was being harrased by male individuals who was offering chips in exchange of nude pictures.They did give me new account but never transferred chip & gold balance. Had been on loosing strick for exactly 36days & wasn't going to buy chips ever.my account is linked to my Facebook account friends & family would donate chips so  decided I would accumulate for a while. Was commenting to someone about my luck & was tired of playing mini game & still had 23thousand tickets his reply was for me to contact customer service & ask to redeem them. Which clearly I did getting 5k per ticket getting total of 115m decided to go into Candy Crane where I hit 151m & 3rd place on tournament. Logged out to go pick up my kids from school logged in again but started loosing quickly so decided would give it a rest. Next day I tried logging in got error message saying "account banned" proceeded to submit ticket which only reply said account banned for "unusual activity" & decision was final! Been sending emails every other day with NO reply.

Don't have the slightest idea of what I did to get banned yet again others get away with selling chips thru paypal, have multiple accounts, billionears at level 8...u got to b kidding me! If was being banned for nothing why didn't they refund my money!? Banned for no reason yet again all tickets submitted always had same response...not their fault always managed to blame on my end & never get credited for any winnings