Report: #1256737

Complaint Review: BigCommerce - Internet

EDitorial Comments

WARNING!
Do not buy masks
from unknown
unreliable websites!

Coronavirus Covid-19
order masks now??

Political Signs Must Go!

EDitorial Comment
ED Magedson – Founder
Ripoff Report

Flood Damaged Vehicles
Unscrupulous Auto Dealers

How to identify hurricane
damaged trucks, cars RV's
motor cycles boats:
Ripoff Report Investigates

HELPFUL RESOURCES
Covid-19 coronavirus

Identifying coronavirus
Covid-19 rip-off scams

Featured Ripoff Reports

View More Recent
Featured Reports

Past Featured Reports

Don’t let them
Get away with it!

Make sure they make
the Ripoff Report!

EDitorial Comments

Wichita Kansas Attorney
Brad Pistotnik Indicted

Cyber Attacks & Content
removal scheme against
Ripoff Report

Ripoff Report Investigates

Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. Patients made into prostitutes and sex slaves, bilking insurance companies out of millions

Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report

Ripoff Report Investigates!

Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! Don’t click on those slick Ads!

Phony Ad using Ellen DeGeneres
& hundreds of other A-list Stars...

Celebrity Skin Cream wrinkle cream rip-off advertisements US Based and Foreign companies bilked consumers out of Hundreds of Millions of dollars over the past 7 years

WHAT IS YOUR STORY?
ARE YOU A VICTIM?
FORMER EMPLOYEE?

WE WANT TO HEAR IT!
Contact Our Team Now!
CLICK HERE

What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created.

Better Business Bureau
What Consumers need to know

20/20 exposes the real BBB

In The Media

See more videos

We Need Your Help!

Learn More Here

Ripoff Report is Xcentric Ventures

Submitted: Wed, September 23, 2015
Updated: Wed, September 23, 2015
Reported By: BlasphemousBill — Toronto Ontario Canada

Author Confirmed

Why?

BigCommerce Internet USA

Phone:
Web: bigcommerce.com
Category: On-Line Stores

BigCommerce Unauthorized Credit Card Payments. Refund policy caused me to lose $$$. Was supposed to get call from manager within 48hrs- call NEVER happened. Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

Show customers why they should trust your business over your competitors...

Add Rebuttal to this Report

File New Report

← Is this

Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.

How to fix
Ripoff Report

If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I am including the letter that i sent to big commerce when they asked me to review their service, then a short explaination afterwards....

"To Whom it May Concern,

Your service is absolutely awful. I will turn people away from working with you. After a number of calls over the past two months regarding a billing/refund claim where you were making UNAUTHORIZED PAYMENTS WITH MY CREDIT CARD. I called in two days in a row (about 3 weeks ago) and following a number of very frustrating conversations, was told that i should expect a call from a manager within the following 48hrs. That call never came. I have been extremely disappointed with the way that i have been treated as a client, and moreso with the way that your company has responded to my claims. I have LOST MONEY by using your service due to YOUR billing systems and policy regarding handling refunds (or lack there of) in a different currency. I will share every detail of my experience with everyone i can, including (but not limited to) the internet community, the marketing/consulting companies i have worked with in the past, and those that i will work with in the future. You, as a company, have made no effort to satisfy me or keep me as a client so I assure you that the next store that i build will not be with you or your service.

Thank you for nothing

regards"

Long story short, unauthorized payments (upwards of $1500 over about 10 charges - a few of which occured AFTER i had made my initial claim) were made due to problems with their billing system. My charges were made in CAD and thus a CAD- US conversion needed to be made. When i was refunded the money (which was a huge pain) they refunded the US balance at a lower conversion rate causing me to lose over $100. When i spoke to them, they initally told me there was nothing i could do, and that their refunding system wouldn't let them refund me the total amount, but only what was converted at the lower rate. By this point i had already been in 3 arguments with them when they offered the difference in store credit. (To which i initially agreed, but when more unauthorized charges showed up, that option came off the table.) This has shown me that they do not care for their clientell (especially if your not a "big company").

More importantly... every company occasionally makes mistakes, has problems, makes technical errors, and just generally messes up. Good companies will work hard to make up for these mistakes, and will make sure that their customers and clientell is happy.

A company shouldn't be judged by the mistakes that it makes, but by the way it rectifies those situations.

BigCommerce does not care about the little guy, and seems to have happily screwed me over. I would not recommend companies and entrepreneurs (especially start ups and new businesses) who are looking for a positive, reliable, professional and friendly experience to use this service.

My next online store will be built on Shopify. I am FINISHED with BigCommerce, and i recommend everyone avoid doing business with this company in the future and try looking into other options instead.

Thanks for reading, and remember- THEY DONT CARE ABOUT YOU

Tread Carefully

This report was posted on Ripoff Report on 09/23/2015 11:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bigcommerce/internet/bigcommerce-unauthorized-credit-card-payments-refund-policy-caused-me-to-lose-was-1256737. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on BigCommerce

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal

Respond to this report!

Also a victim?

Repair Your Reputation!