Bill Heard Chevrolet ripoff Forgery and Price Gouging Sugarland Texas

I recently was involved with trying to help my mother buy a used vehicle, and have heard the many bad things about Bill Heard, before I ever read this website. She applied for a car loan online and was called up by several dealerships or people working with car dealers apparently within the finance arm of dealers in the area. Manual Luna calls/emails my mother from carloans.com . He speaks to my mother and informs her she has been approved for a loan on a '99 or newer with less than 100K miles. He left a message to call him back, etc. I return her call for her, as she is working long hours. I ask him what the interest rate is and term/conditions. He informs me that they have found her a loan with a credit union in California at 4% APR, which raises red flags immediately. I tell him essentially that we have found another vehicle at another dealership and he then quickly tells me that the loan can be applied to pay off the current one we have paid for this vehicle. I told him that we have not purchased the vehicle yet, and asked to clarify if we could use this loan he is talking about on the purchase of another vehicle at another dealer. He said yes. Plain and simple, and I said I would get back in touch by the end of the week. Three days later I called and said that my mother would like to apply this loan on this vehicle we had found at another local dealer. After a few minutes of pressuring me to come in and look at their inventory and sounding annoyed at the fact that I did not see the vehicle my mother was interested in on their website, and assuring me that the internet price is 'sh*t' and not to pay attention to that, he then asked who quoted me that loan information. I informed Mr. Luna that it was him who told me that. A few seconds of silence and breathing, he began to pressure me and my mother into Bill Heard yet again, and not answering any of my questions, I had to cut him off and quickly asked, "Yes or no? Can she use this loan at another dealer?" He replied, "NO. She cannot." I said, "Ok, tha.." Then was quickly cut off with Mr. Luna Yelling at me, "In fact your mother is not approved!" Then hangs up on me. I called back, now more aggrivated than I was during the entire conversation. Mr. Luna answers the phone and quickly tells me,"Do not call back here, it's.." and I cut him off and tell him, that I'd like to speak to a manager and complain, in a stern but calm tone. He quickly replied with a raised tone that I should not call back, and said that, "I am the manager here! I decide whether or not anyone gets approved for credit or not, and your mother will not get credit here..." I proceeded to hang up on him. This was screamed into my ear. Within three minutes I was called back by yet another manager, who 'was walking by and heard the incident'. He said he had talked to Mr. Luna about what had happened. I told him my side. This conversation was mainly about how could he (the new manager) get me into Bill Heard to rectify the situation and do business with me? After asking me how old I am, because I sound young (and apparently don't know how to do business, at least this is the impression I recieved with his tone) I was beginning to think that this conversation would end in a similar manner. This conversation lasted for more than 10 minutes. The entire time, he kept asking "what can we do to earn your business?" I never once heard an apology for the way I was spoken too, I was also told that Mr. Luna had been sent home for the day, I was even offered Astros tickets. We ended the conversation about how dissapointed I was and that Bill Heard would not get any of my business nor anyone else's associated with me. After a couple of hours, I called Bill Heard and asked to speak with Mr. Luna. To no surprise Mr. Luna was still at the dealership, and was not sent home. This is now the second lie, and essentially sounds like a good cop bad cop sales tactic. Apparently, this is common practice of the dealer. I have sent a complaint to Corporate, but I do not expect to hear back or have it followed up. The implication of my age and lack of business experience is shocking in the least, and the tone and words projected at me over the phone was ultimately the worst customer relations experience I could have ever imagined. I have never in my life imagined that anyone should be talked to in the manner that I was, and can promise that I will never allow anyone I know do business with Bill Heard. Mr Big Volume does not treat their customers with respect, and apparently is skimming through the credit applications from online in order to offer fals claims and high promises just to get someone into the dealership. I hate to think what happens when they get into the actual dealership. Bill heard also owns Landmark Chevrolet in the Houston Area, please be advised of the association.

Shannon:

I am so sorry you have had this experience with one of the slimiest of all car dealer chains in the world!

Keep all of us informed regarding the lawsuit, please.

Did you also notice they lied to you about the real price of the car? Here's how...they advertised a certain price but then add a phoney-baloney dealer fee for several hundred dollars. That means the REAL PRICE of the car is the advertised price PLUS the phoney baloney fee. The Great William T. Heard dealership chain doesn't have the honesty to advertise that real price.

In just about every place this guy operates he's had problems with the regulators. In Florida "Mr. Big Volume" paid a big civil penalty of over $250,000 for big time fraud.

You did the right thing by posting your experience here. Now spread the word to everybody you know.

One more thing Shannon, be sure to show your compassion to those who live within 20 miles of a Heard dealership. These people are within striking distance of the SMELL of STENCH from this garbage pit of the auto business. Don't ever go into another Heard dealership again unless you have a case of uncontrolled diarehha and then you can relieve yourself on the showroom floor. With the stench of the fraud and deception, nobody will ever notice!