Bill Heard Chevrolet ripoff dishonest and will hold your drivers license until you buy. Surgarland Texas

Jim, I agree completely with your advice to Cassie. Although, I have the feeling like SOMEONE is completely magnifying their story. I have bought three cars from Bill Heard Chevrolet in Sugar Land and have NEVER had a bad experience. I wish that even a small part of Cassie's story seemed to be less than a fairy tale, then I wouldn't have used up my own time writing a response.

Cassie:

There is no "loan officer" at a car dealership. He's an F. and I. guy (finance and insurance) and his job is to load up the deal with all kinds of phoney baloney fees and charges.

So now Cassie, you're complaining about the deal. Cassie, who signed the papers? Cassie, who gave in and played doormat? Cassie, who should have walked out? Cassie, who should have called the police when they kept your property?

Am I being hard on you??? You bet! All of us can prevent being victums in cases of CRIMINAL FRAUD/DECEPTION at slime ball car dealerships. This DOES NOT mean all dealers are pond scum, because not all are. When you find a decent dealership which practices integrity, form a long lasting relationship with him. Such dealers are NOT going to lie to you in advance by telling you there's some kind of phoney-baloney dealer fee.
A dealer fee is simply a DECEPTION in advertising. They advertise the price of the car in large print but its NOT the real price! The real price is ALL the money that goes to the dealer in the above case its the car price PLUS the phoney-baloney dealer fee. They are lying to you by advertising a false price. YOU have the power to either not go to them or WALK OUT when the garbage starts. When the great William T. Heard The Third dealership kept your license you should have gone to the showroom floor or any place where potential customers can hear you and say loud enough..."I'm not playing your fraud and deception games. You either give me back my license NOW or I'll call the police!"

I hope you have learned something here..that is my purpose. None of us has to be a doormat and I can absolutely guarantee you that YOU are much too valuable of a person to be walked all over.

Good luck in your next experience!