Blockbuster Customer Service Cincinnati Ohio

Blockbuster refuses to answer any of my concerns. I have called and they blame me for their lack of notification, and I email them, and they refuse to answer my emails. I have cut and paste below the email exchanges I have been sending to blockbuster, with no answer. If you start at the bottom and look at the dates, you will see that they refuse to answer their customers concerns. I deleted my personal information and marked where I deleted it.


Date: Tue, 7 Jun 2005 05:48:43 -0700 (PDT)
From: "DELETED" View Contact Details
Subject: Fwd: RE:Incident - Billing (050518-002866) [#328451]
To: customer.service@blockbuster.com


I guess it is quite obvious that your company does not care about their customers. This is now my fourth email to you. I have only received one reply stating that you have received my email. Not one representative from your company has tried to contact me about the problem. This is the worst customer service I have ever had, as it has been zero customer service. I may post all of these email exchanges on www.ripoffreport.com. I will also let as many people as possible know about the type of services that you give your customers. You have got to be the worst company that I have ever dealt with. Good riddance.

DELETED

Note: forwarded message attached.
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Date: Tue, 31 May 2005 12:54:06 -0700 (PDT)
From: "DELETED"
Subject: Fwd: RE:Incident - Billing (050518-002866) [#328451]
To: customer.service@blockbuster.com

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This is my third email to your company. If you look at the attachment, you will see the problem. I would appreciate it if someone would contact me back.

Thank you,

DELETED



Note: forwarded message attached.


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Date: Thu, 26 May 2005 06:08:54 -0700 (PDT)
From: "DELETED"
Subject: RE:Incident - Billing (050518-002866) [#328451]
To: customer.service@blockbuster.com

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I have not heard from anyone yet regarding this.




customer.service@blockbuster.com wrote:
Thank you for your e-mail. We take your questions and comments as a welcome show of interest and loyalty. Customer feedback is very important to us and we are glad you took the time to write.

We have forwarded your comments to the appropriate department for their review and consideration.

Thank you for letting us know how we can better serve your entertainment needs. We take your comments very seriously and welcome them, as a valuable tool needed to improve the quality of our service.

Sincerely,
Blockbuster Consumer Services





--Original Message--
From: blockbuster@custhelp.com
Date: 05/18/05
To: customer.service@blockbuster.com
Subject: Incident - Billing (050518-002866)[#328451]


The following question has been received:

Contact Information
---------------------------------------------------------------
txtEmail: DELETED
txtFirst_Name: DELETED
txtLast_Name: DELETED
Type:
Title:
txtAddress1: DELETED
txtCity: Cincinnati
txtState: OH
txtZipcode: DELETED
txtDay_Phone: DELETED
txtEve_Phone: DELETED
txtMembership: ?
VIP: No


Reference #050518-002866
---------------------------------------------------------------
Summary: Billing
Category Level 1: Blockbuster Corporate
txtCategory: Other Feedback
Date Created: 05/18/2005 01:53 PM
Last Updated: 05/18/2005 01:53 PM
Status: Solved/Response Sent
txtBB_Store: Kenard Avenue
txtOrderNumber#:


txtIssue:



Customer (DELETED NAME) - 05/18/2005 01:53 PM
I received a collection agency bill yesterday stating I owed approximately $11 to the Kenard Avenue store in Cincinnati, Ohio. I am very upset about this. I have been going to Blockbuster for about 10 years and I have always received a phone call or a postcard if I had a late fee. When I did, I always promptly paid it. I received this bill without ever receiving a phone call or a post card. I was sent straight to a collection agency without the store ever trying to contact me, the customer, first. This is unreasonable. I am so upset that Blockbuster cares so little about their customers and about their credit that they would send long-term, paying customers to a collection agency without any notification at all. I called the Kenard store and they stated that this was from 6
months ago and it was sent to a collection agency back in March. In March, they didn't call me either to let me know that any of this was occurring. I did not even know that I had a late fee at all. The manager at the Kenard store stated that I would have known had I gone into their store. I had not gone into that store because I was on your montly continuity plan at the Paxton Avenue store in Cincinnati. Obviously, I was going to continue to get my movies where my continuity membership was. So, I am being punished for being on your continuity plan.
Please, tell me what you are going to do about this issue. Ruining people's credit because your stores are too lazy to call people or send post cards to notify them that there was a late fee is unacceptable. I have already cancelled my continuity plan with Blockbuster and plan on using the neighborhood video store unless you find a way to satisfactorily resolve this issue.
I would like my credit to be put back in the place that it was before your company sent it to an agency without any notification, and for my fee to be zeroed out.

Thank you,

(DELETED NAME)

D
Cincinnati, Ohio
U.S.A.

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