Blockbuster Long-time customer is expected to pay $50 for movies trying to be returned. Eastlake Ohio

ok 1st of alll i must say i hate working at blockbuster. but you have a 7 day rental period, than a 7 day grace period... and then 30 days to return the movie... if you cant return the movie by then its obviously yours... if you dont like it return your movies on time... your rental period is only 7 days... and yes we contact you, well not us but a computer does every couple days when ur movie is first late and after it shows us on the computer when the exact date the computer called you! so try being responsible and stop blaming others for your mistake ...

First, if you have a balance on the account and the movies WERE past due, there are a few things to consider.

1. You didn't have updated in store information so the balance is on your account.
2. If you "own" movies, and there is a balance and you hand them to us, we are not able to give them back as you still owe the money for them. When the balance is paid, you are given the movies or ones at the same price that you paid.

As for the policy...the "no late fees," that has been in effect since August 2004, maybe sooner. 7 extra days, sold and 30 days to return it. This store may have the 5 days grace and 10 days to return it. And if they do, I'm sure they must have informed you or at least tried to inform you...how? Signs. You say, "how am I supposed to pick out a sign..." well, why not read them? Or listen to the person ringing you out. Read your receipt. I am going to guess the person in corporate reading this letter is probably thinking, "this person didnt read any literature given to him, so why does he deserve anything from us..."

Seriously. If you cannot read what is around you at least once, then how do you expect to know what you're getting yourself into. Do you sign all contracts without reading them? What if the sign said, "FREE MOVIE RENTAL with your soul as payment..." would you even bother to read the fine print?

What's that saying? "Don't forget to read the fine print." Perhaps, you should have done that. And until you actually do take the time to look around you and get a clue, you're not a customer I would want in my store. Probably the type of person to talk on their phone and not pay attention to ANYTHING I'm telling you. Granted, most of the employees dont like bbv and theyll try to help you save money. If you don't want to listen, then oh well.

Oh, and as for the 50$ hubub...lets put out a few more numbers since you like to do so as well.

For the sake of example, we'll say you rented two 2 day rental movies that are worth 23$ roughly equally the 50$ you're speaking of. And this week it was Tropic Thunder and Wall-E.

So you rent Wall-e and Tropic Thunder. They're 5$ each. You pay 10$ to rent them. You have 2 days to return them and a 7 day grace period. After that, it's sold to you and you have 30 days to bring them back. At the end of that, you have 50$ owed to blockbuster for not returning something.

Now, if there were LATE FEES, it would go like this...
You rent the two movies stated above for 10$ and have 2 days. After the 2 day rental period is up, you'll be charged every two days, another 5$ for each movie. Guessing by how long you have the movies, it was at least 37 days. We'll go to 38 just to be on the safe side...and that's 40 days total.
40 days, minus the 2 day rental period is 38 days
38 days/2 days for rental periods gets you 19 rental periods
19 periods x 10$ for two movies

That's a whopping 190$ that you would owe blockbuster.
But lucky you, you only owe 50$! Wow! You still saved 140$! Lucky you. But alas, you don't want to pay that...well, sucks for you. Good luck then.